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Customer Service Representative (Montego Bay, Jamaica) - Itel-BPO Solutions

ITEL-BPO SOLUTIONS

1 Pimento Way,Suite B201, 

Cazoumar Freezone, 

Montego Bay, Jamaica.

DESCRIPTION

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries.

 At itel-BPO Solutions we have four values that stand behind everything we do.  Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.

Our 4 Y‘s are:

QualitY
IntegritY
ReliabilitY
FamilY

We are looking for persons to join our FamilY at our Montego Bay location!

HOURS
This is a full-time, long-term position. Flexibility to work evenings, late nights and weekend shifts is required for most of our teams.
These positions are most easily accessible for candidates in St. James and surrounding areas.

REQUIREMENTS

• Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
• Excellent communication and customer service skills.
• Solid computer skills including internet knowledge (such as basic searching and queries) and some email.
• Minimum typing speed of 20 to 30 wpm
• Must be 18 years and older
• Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

We offer the following to ensure an enjoyable work experience:

• Paid Training- Monday through Friday, 8 am to 5 pm daily.  Training will extend five weeks, no weekend training.
• Excellent training and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.
• Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position
• Competitive Salary-including a base and incentives
• Health and Life Insurance
• Lunch benefits
• Free transportation 
• Free Wi-Fi
• Beautiful location, cafeteria onsite, Chill room, friendly staff
• A fun environment! We respect our employees and strive to make our environment exciting and fun!

The Customer Service Representative is responsible for delivering a professional and friendly customer service experience. Ensures customers are satisfied and remain loyal by providing assistance and resolving a wide variety of issues ranging from very technical to basic queries. To remain poised, motivated and enthused about the service you provide.

Ref: CSR-MBJ

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