Medical Support Assistant - Department of Defense - Arlington, VA
Summary
The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare. The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.
About the Position:
This position is located at the DiLorenzo TRICARE Health Clinic within the Pentagon in Arlington, VA.
Who May Apply: U.S. Citizens
Duties
As a Medical Support Assistant (Office Automation), you will perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties in a Medical Treatment Facility. Receive patients and visitors as the initial point of contact, in person or telephonically. Record and relays messages and/or redirects calls, as necessary. Refer urgent messages and patient issues for immediate action. Obtain identifying information and determines the nature of the visit/call. This is a complex, demanding position, whose work involves a variety of clinic/unit receptionist and clerical procedures pertinent to provisions of medical and nursing care in the inpatient or outpatient setting (i.e., monitoring, scheduling and rescheduling patients for treatment, interviewing patients for appointments, referring and coordinating patient moves to other medical specialty clinics/units, initiating, assembling, and filing medical records, and providing information necessary to resolve complaints).
In order to qualify, you must meet the education or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes maintaining and monitoring patient appointment schedules; use automated systems such as Composite Health Care System (CHCS), AHLTA, ESSENTRIS, and/or Microsoft Office; receives patients and visitors as the initial point of contact, in person or telephonically; and answers patients questions regarding immunizations, allergy medications and travel immunizations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).
OR
Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.
Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
You will be evaluated on the basis of your level of competency in the following areas:
Health Care Data Entry and Management
Oral Communication
Patient-focused Customer Service
Writing
Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience. For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at - http://ift.tt/1dO9mm4 and http://ift.tt/1fo0vM9.
Foreign education must be evaluated for U.S. equivalency in order to be considered for this position. Please submit your foreign education evaluation with your application. Other Requirements: Click here for expanded definitions.
Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
You will be required to provide proof of U.S. Citizenship.
Two year trial/probationary period may be required.
Appointment is subject to the completion of a favorable suitability or fitness determination.
Direct Deposit of Pay is Required.
Must be able to obtain and maintain a Tier 3 (T3) security clearance.
This position requires the incumbent to have tuberculosis testing.
This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons.
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