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Program Support Assistant - Department of Veterans Affairs - San Francisco, CA

Summary

Vacancy Identification Number (VIN):1936414

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://ift.tt/RuzGum
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Duties

The incumbent will serve as the Program Support Assistant to the Endocrinology/Metabolism (approximately 25% effort) and Nephrology (approximately 75% effort) Sections, Medical Service at the San Francisco VA Health Care System (SFVAHCS). This position is demanding in its complexity and scope of programmatic issues and requires specific knowledge of SFVAHCS and academic affiliate procedures, policies and regulations. Professional and technical expertise over and above that required to simply process administrative paperwork is essential. This position participates fully in all aspects of the section's planning and development and as a result requires additional technical knowledge of the VA's changing health care delivery system.
Major duties and responsibilities include but not limited to: * Serves as the Timekeeper and assumes all the responsibilities of that element of the position, insuring posting is maintained daily and that timekeeping procedures are accurate and timely, including physicians on adjustable tour contracts.
* Coordinates the credentialing and privileging and appointment activities with the Office of the Chief, Medical Staff Office, and Human Resources, and others to ensure timely appointments and reappointments occur for staff in these Sections reporting through the Medical Service.
* Mandatory Training Support - Incumbent serves as the Endocrinology/Metabolism and Nephrology Sections Talent Management System (TMS) administrator; in that role s/he creates employee accounts and assists with user issues including log-ins, website navigation, and profile maintenance (user information), and report management.
* The incumbent is responsible for maintaining the clinic and attending schedules for physicians by notifying the clinic clerk of actions required.
* Maintains sections chiefs' calendars, communicating daily with section chiefs' (when available) regarding changes to assure optimal management of  section chiefs' time and minimize conflicts.
* Monitors and assists with written and electronic communications between outside academic groups (including affiliates, professional societies, and medical journal editorial staffs) and physicians or nurses.
* Assists in scheduling and orientation of medical students, residents and fellows, coordinating with VA physicians and administrative staff of the academic affiliate.
* Assists in the preparation of reports, memoranda and correspondence related to the Nephrology and Endocrinology/Metabolism Sections.
* Creates reports, minutes, memoranda, letters, and miscellaneous office correspondence in final format.
* Creates and maintains a records inventory for the Endocrinology/Metabolism and Nephrology Sections.
* Responsible for making travel arrangements and completing and submitting necessary forms.
*Assist Medical Service employees and trainees in these Sections with telephone, smartphone, or pager issues or requests.
* Generates and maintains data and information on Endocrinology/Metabolism and Nephrology workload.
* Prepares and submits quality improvement (QI) reports in accordance with established policy and regulations on a regular (monthly) basis.
* Performs other related duties as assigned. Position Description: Program Support Assistant/PD# 0000Work Schedule: Monday to Friday 8:00am to 4:30 pm

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Designated and/or random drug testing may be required.
• [time in grade requirement may be added]
• Selective Service Registration is required for males born after 12/31/1959.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date (Thursday, April 20, 2017) of this announcement. 
Specialized Experience: Applicants must have One (1) year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Timekeeping procedures, including physicians on adjustable tour contracts, coordinating credentialing and privileging and appointment activities with the Office of the Chief, Medical Staff Office, and Human Resources, Talent Management System (TMS) administration, maintaining section chiefs' calendars, monitoring and assisting with written and electronic communications between outside academic groups (including affiliates, professional societies, and medical journal editorial staffs) and physician nurses, assisting in the preparation of reports, memoranda and correspondence related to the Nephrology and Endocrinology/Metabolism sections. Experience in software program applications such as electronic mail and spreadsheets, to include database creation and maintenance; Experience in scheduling calendar appointments, coordinating and facilitating meetings, conferences and orientations; Experience working in a healthcare and/or academic setting.
OR
Substitution of Education for Experieance: Generally not applicable at this grade level; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.
NOTE: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.  You can verify your education here: http://ift.tt/1bgzbPg.   If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Physical Requirements: The work is sedentary, although some slight physical effort may be required. The physical requirements for this position in accordance with HRML No. 05-12-02, Employment of People with Disabilities, Including Under Schedule A, 5 CFR 213.3102(u).
Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level.

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