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Reservations Agent (Kingston, Jamaica)

Job Number 180020PK

Job Category Reservations

Location Courtyard Kingston, Jamaica, Kingston, Jamaica 

Brand Courtyard by Marriott

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

Start Your Journey With Us

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

Job Summary

• Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. 
• Review and implement new Reservations procedures. 
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. 
• Verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Input and access data in reservation system. 
• Respond to any challenges found for accommodating rooming requests. 
• Set-up proper billing accounts according to Accounting policies. 
• Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
• Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Additionally...

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others. 
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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