Customer Service Agent (Montego Bay/Sandy Bay, Jamaica) - Collective Solution Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Customer Service Agent (Montego Bay/Sandy Bay, Jamaica) - Collective Solution, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

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Customer Service Agent (Montego Bay/Sandy Bay, Jamaica) - Collective Solution

Join the Collective Solution family and make a creative impact in a growing environment! We are seeking customer obsessed Agents. Apply today and get the opportunity to start working in April.

Responsibilities:

• Maintaining high level world-class customer service/professionalism to a wide range of customers
• Gather information, researches/resolves inquiries and logs customer calls
• Communicate appropriate options for resolution in a timely manner 
• Follow up with customers to ensure their needs and expectations are satisfied and promises are kept
• Exhibit product knowledge while delivering information in a positive and articulate way
• Ability to display empathy and personalization with each customer interaction
• Ability to multitask - typical tasks involve account research, functions on screen and remaining engaged with customers
• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work simultaneously with multiple customers to resolve their issues
• Strong ability to use technology

Competencies and Skills:

• Minimum 3 CXC / GCE subjects including English Language OR relevant Heart Trust NTA certification
• Flexibility to work any shift within a 24 hour period including weekends and holidays
• Basic computer and internet knowledge and ability to type minimum 30 WPM
• Excellent customer service and communication skills (verbal and written)
• Excellent listening skills and strong attention to detail 
• Excellent time management and prioritization skills
• Adaptable and able to manage change while maintaining a positive attitude
• Free health and life insurance
• Free round-trip shuttle service from Montego Bay and Lucea
• Attractive incentive packages
• Daily vibrant employee engagement activities
• Daily recreational activities

Benefits and Activities

• Free health and life insurance
• Free round-trip shuttle service from Montego Bay and Lucea
• Attractive incentive packages
• Continuous training and development initiatives geared towards your growth 
• Daily vibrant employee engagement activities
• Daily recreational activities

Location: Montego Bay, Sandy Bay, Jamaica

APPLY NOW



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