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ADMINISTRATIVE SUPPORT & CLAIMS REPRESENTATIVES - Ministry of Community and Social Services - Toronto, ON

Organization:

Ministry of Community and Social Services

Division:

Social Assistance Central Services Branch.

City:

Toronto

Job Term:

2 Permanent, 1 Temporary (up to 12 months with possibility of extension)

Job Code:

08OAD - Office Administration 08

Salary:

$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

119934

Apply Online
View Job Description

If you have outstanding customer services skills and excels working in a fast-paced, high-volume team environment, then consider this opportunity with the Ministry of Community and Social Services, Social Assistance Central Services Branch.

* 1 Permanent bilingual position
* 1 Permanent unilingual position
* 1 Temporary unilingual Position

What can I expect to do in this role?

•Provide benefit support and respond to a variety of phone and written inquiries received from the general public, benefit recipients, vendors, caseworkers and other stakeholders
•Use your research and analytical skills to assess, validate and process invoices and applications for benefits
•Assess and resolve payment errors, recalculate allowable amount, and convey resolution
•Maintain social assistance database to ensure up-to-date, accurate and accessible information
•Compile and maintain confidential records and materials

How do I qualify?

Mandatory

For the bilingual position you must have French language proficiency at the advanced level for verbal and written

Tact, Diplomacy and Communication Skills:

•Demonstrated customer service skills to provide detailed and understandable explanations (oral and written) on benefits, claims and payment entitlements to internal and external clients.
•Interpersonal skills and diplomacy to question billing irregularities and invoice submissions with empathy to clients conveying sensitive, personal information.
•Strong oral and written communication skills to explain policies, processes and convey decisions to clients by phone or in writing; record case summaries for use by staff, medical consultants and management.

Analytical, Problem Solving and Organizational Skills:

•Analytical and problem solving skills to apply fee schedules, analyze the validity of claims, resolve billing errors, and refer enquiries requiring investigation.
•Reasoning and problem-solving skills to identify and correct errors and applying established administrative procedures and guidelines.
•Organizational skills to prioritize own workload and complete tasks within set timeframes.

Mathematical and Computer skills:

•You have the ability to calculate fees, recognize billing irregularities and reconcile payments and adjustments.
•Working knowledge of personal computers, software applications (e-mail, word processing, internet, databases) and keyboarding skills to input/access/retrieve information and create correspondence and reports.

Knowledge:

•Proven ability to gain knowledge of the role and mandate of the branch, administrative/office procedures, directives and guidelines pertaining to social services and assistance.
•Proven ability to understand, interpret and apply applicable legislation to respond to enquiries from the public, benefit recipients, vendors and other stakeholders regarding social assistance payments, benefits, eligibility and services.

Additional Information:

Address:

• 1 Bilingual Permanent, Toronto, Toronto Region, General Screening Requirement
• 1 Permanent, Toronto, Toronto Region, General Screening Requirement
• 1 Temporary, duration up to 12 months, Toronto, Toronto Region, General Screening Requirement

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Customer and Client Services

Posted on:

Monday, March 19, 2018

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-CS-119934/18(3)

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Wednesday, April 4, 2018 11:59 pm EDT. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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