Judul : Customer Support Coordinator - Standards Council of Canada - Ottawa (Ontario)
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Customer Support Coordinator - Standards Council of Canada - Ottawa (Ontario)
Branch |
Accreditation Services |
Reference Number |
1718-702 |
Job Type / Duration |
Permanent |
Classification |
SC-4 |
Salary |
$51,900 - $64,800 |
Language Requirements |
Bilingual (English/French) |
Closing Date |
January 22, 2018 |
Purpose |
To staff one permanent position and to create a pool of qualified candidates for anticipated staffing for various tenures. |
Standards Council of Canada (SCC)
The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 100. The organization reports to Parliament through Innovation, Science and Economic Development Canada and oversees Canada's standardization network.Job Summary and Key Activities
Accreditation programs that are recognized internationally provide a service to Canadian industry by facilitating trade and affording increased business opportunities for Canadian firms in global markets.The Customer Support Coordinator is the first point of contact within the AS Branch handling inquiries and questions from interested parties about accreditation, becoming accredited or acting as an assessor or technical expert. The role also involves acting as the administrative liaison between a customer and the Account Manager.
KEY ACTIVITIES
- Responds to questions and inquiries concerning accreditation, the accreditation process, SCC accreditation programs, and promotes the value of being accredited through SCC.
- Completes research and synthesizes research findings to respond to the inquiry or question.
- Logs inquiries and actions taken into the ticketing system for tracking/reporting purposes.
- Assigns ticketed inquiries to other members of the AS Branch as appropriate to the nature of the inquiry or question.
- Accepts or rejects ticketed inquiries forwarded by Information Services.
- Processes customer applications
- Supports the accreditation decision
- Supports the maintenance of customer accreditations
- Addresses customer account administration
- Addresses assessor account administration
- Strengthens the business
- Maintains and enhances personal competencies
- Supports ongoing improvements in AS business practices
Essential Qualifications
Education- Graduation with a degree from a recognized university in the area of business administration, science, or other related discipline
- A minimum of 3 years’ experience providing information and guidance to customers in a professional environment
- A minimum of 3 years’ experience providing account support and general administrative support
- Experience using MS Word, Excel and Outlook
- Standards Council of Canada’s Act, mandate, structure, plans and priorities
- Customer service concepts and practices
- SCC accreditation programs, services, and practices for conducting assessments
- Inquiry and research techniques
- Advanced customer service orientation and interpersonal skills
- Advanced active listening skills
- Strong computer skills, including Microsoft Office applications, web-based forums and social media
- Ability to communicate effectively orally and in writing
- Ability to plan and organize
- Ability to develop positive working relationships with a variety of internal and external stakeholders
- Ability to demonstrate good judgment, attention to detail, and accuracy, with minimal supervision
- Ability to set and adapt to changing priorities
- Ability to work in teams
| Competency | Proficiency Definition |
| Collaboration | Proactively assists and involves others |
| Creativity and Risk Taking | Continually seeks to enhance performance and innovate |
| Service Excellence | Provides added value |
| Adaptability | Adapts to the situation |
| Attention to Detail | Recognizes less obvious information |
| Decision Making | Makes decision by interpreting guidelines and policies |
| Planning and Organizing | Plans and organizes own activities |
| Problem Solving | Solves basic problems |
- Tact, discretion and diplomacy
- Initiative, resourcefulness and judgment
- Team Player
Important Notes:
- Your cover letter must clearly demonstrate how you meet the education and experience criteria listed under the Essential Qualifications.
- Your application must be completed online by filling out the fields below and submitting.
- Your application must be submitted before the closing date.
- The SCC is an equal opportunity employer offering competitive compensation and a challenging and dynamic work environment.
- We thank all candidates for their interest. Only those applicants whose qualifications are most relevant will be considered and contacted.
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