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Sales Representative (Portmore, Jamaica) - IBEX GLOBAL

JOB DESCRIPTION
IBEX GLOBAL is seeking Talented, Assertive, Professional Sales Agents to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Duties and Responsibilities:

• Respond to customer inquiries (via telephone)
• Provide exceptional service to customers during each interaction
• Drive sale of new client products and services to customers and/or provide up-sell of products and services as required by company standard operating procedures
• Engage customers in discovery dialogue designed to determine needs.
• Adhere to all company guidelines regarding the delivery of service and sales to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

JOB REQUIREMENTS
Qualification:

• 4 CXC Passes including English Language
• Exceptional Communication Skills (verbal and written)
• 2 Written Character References
• Sales Experience is a must
• Flexibility to working late night shifts and early morning shifts on demand.

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