Customer Service Associate - Email/Chat/Phone (Portmore, Jamaica) - IBEX GLOBAL Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Customer Service Associate - Email/Chat/Phone (Portmore, Jamaica) - IBEX GLOBAL, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

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Customer Service Associate - Email/Chat/Phone (Portmore, Jamaica) - IBEX GLOBAL

JOB DESCRIPTION
SUMMARY: Tier 2 Customer Service Associates will respond to high-level inbound customer inquiries and escalated issues, carry out B2B Outbound Call Transactions. CSA will use a wide variety of cloud-based tools to navigate customer accounts, research and review policies, and communicate effective and helpful solutions.
Preferred Competencies
Description
Customer Focus
-         Demonstrates a strong customer service orientation
-         Takes responsibility to follow up with customers to ensure their needs and expectations are satisfied and promises are kept
Communication Skills
-         Ability to effectively communicate his/her thoughts in a well-organized manner (Understandability).
-         Good writing skills. 
-         Ability to type a minimum of 30 words per minute with few grammatical errors.
-         Ability to navigate the Internet, email, instant messaging and social media tools
Customer Interaction Skills
-         Friendly and upbeat style
-         Helpfulness
-         Ability to set expectations and deliver information in a positive and articulate way
-         Ability to handle difficult or irate customers effectively
Problem Solving Skills
-         Investigates and takes action to meet customer’s needs
-         Solves routine problems effectively, gathering the information necessary from the customer
-         Applies systematic approach to solving problems
Interpersonal Skills
-         Professional and positive in interactions with others and is able to establish rapport quickly
-         Treats others with courtesy and respect
-         Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals

REQUIRED SKILLS/ABILITIES:

• Language: Fluent spoken and written communication.
• Ability to problem solve
• Ability to demonstrate empathy
• Entrepreneurial Spirit
• Strategic and Analytic
• Consultative
• B2B outbound calling experience is required
• Ability to demonstrate education vs. telling about products and services, able to demonstrate high value
• Lead to resolution
• Can resolve conflicts
• Ability to de-escalate issues

JOB REQUIREMENTS
Qualifications:

• Associate Degree or combination of related experience and qualification
• Strong listening and speaking skills
• P/C Keyboarding Skills
• Ability to type 30 wpm with marginal errors
• Must submit to Background and Drug Test

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