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Client Services Assistant - FLNRO and Rural Development - Merritt, BC

Requisition #:	46823
Department:	FLNRO and Rural Development
Ministry Branch / Division:	FLNRORD - Cascades Natural Resource District
Posting Close Date:	2018-01-01
Location:	Merritt  -
Job Type:	Regular Full Time
Category:	Administrative Services
Job Profile:	Job_Profile___Client_Services_Assistant.docx
Job Summary:
Client Services Assistant Clerk 9R Salary: $39,575.90 – $44,721.76 annually An eligibility list for future and/or permanent opportunities may be established. An excellent opportunity for a service oriented administrative professional. The Ministry of Forests, Lands, Natural Resource Operations & Rural Developments, Cascades Natural Resource District, Merritt, has an exciting opportunity for a Client Services Assistant.  As the Client Services Assistant, you provide customer service to our natural resource clients as well as office, financial and resource administration for the district. A confident self-starter you perform your duties with a high degree of initiative, flexibility and efficiency.  This position requires an enthusiastic, client service oriented individual with the ability and initiative to manage a wide range of tasks in a fast paced environment.   As the first point of contact for the ministry and FrontCounter BC, you will be responsible to provide exceptional customer service to our clients, assisting them with the completion of a variety of natural resource applications.  A skilled communicator you have the capability to handle difficult or challenging customer requests.  You possess the ability to assess and address client problems and reference, interpret and apply a variety of policies and guidelines to determine the appropriate outcome.  If you are an individual that is highly organized, has a strong attention to detail and is a team player, we look forward to receiving your application! The BC Public Service offers a healthy work/life balance, excellent benefits and much more.  Your earnings include benefits for health and wellness, life insurance, retirement and more – reflecting the true value of our employees.  Other incentives include a 35 hour work week. For full description of accountabilities and qualifications (education and experience), please review the attached job profile. To learn more about this opportunity, please contact Ellie.Brown@gov.bc.ca. DO NOT APPLY TO THIS EMAIL ADDRESS.  For more information about how to create or update your profile, please refer to the “How to Apply” section below. NOTE:  Applications will be accepted until 11:59 pm Pacific Time on the closing date of the competition.
Qualifications:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the attached Job Profile.   Diploma in office administration, business administration or communication and one (1) year of administrative experience or Grade 12 supplemented by related courses and three (3) years of administrative experience or an equivalent combination of education and experience.  Experience gained within the last five (5) years. Experience using computer systems (includes:  data entry, word processing and spreadsheets) and associated software programs such as:  Word, Excel and Power Point. Experience in providing services to various levels of government, industry, public and/or private organizations and individuals. Experience in written and oral communication with the public, staff or other agencies.  Preference may be given to candidates with the following: Minimum of one (1) year experience servicing the general public in person and on the phone. Experience dealing with cash transactions and other point of sale devices, credit cards or similar. Experience interpreting legal documentation. Experience in interpreting and explaining policies and/or regulations to clients/customers. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile. A Criminal Record Check will be required. APPLICATION REQUIREMENTS: Resume required: YES - Prior to submitting your application for this opportunity, update your resume profile by using the copy and paste function to add your resume. Your resume should provide detailed information about your education and employment history as it relates to the required job qualifications. In order to be considered for this competition you must include the month and year(s) for each work employment history as well as the job related responsibilities. Cover letter required: NO - Do not submit a cover letter with your application as it will not be reviewed. Please select "SKIP" on the cover letter screen to continue with your application. Apply

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