Judul : Taxpayer Services Agent - Canada Revenue Agency - Calgary (Alberta)
link : Taxpayer Services Agent - Canada Revenue Agency - Calgary (Alberta)
Taxpayer Services Agent - Canada Revenue Agency - Calgary (Alberta)
Region: Prairie
Location: Calgary, AB - Airport Corporate Centre (ACC)
Contract type: Anticipatory - Acting,Lateral Move,Promotion,Term
Classification: SP-004
Linguistic profile: English Essential
Salary range: $51,894.00 to $58,409.00
Closing date: December 15, 2017 11:59 PM Eastern Time
Requisition Number: 52064649
Preference for appointment will be given to veterans and to Canadian citizens, in that order.
Please note that this process will be used to staff positions in Calgary, AB only. As a result, we will expect candidates appointed from this process to relocate to this location. Candidates from the general public will have to pay any expenses related to relocation as well as any travel for assessments.
• Gathering information from taxpayers and research possible solutions in order to respond accurately to the enquiries and/or make appropriate referrals when necessary.
• Providing explanations and/or clarifications to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual tax returns.
• Performing various calculations on taxpayer’s accounts and inform the taxpayer of the findings.
• Maintaining the highest levels of confidentiality while protecting taxpayer information.
This position requires the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and dealing with any challenging situations that may arise.
Ideal candidate qualities:
• Demonstrate excellent verbal communication and computer skills.
• Contribute to a positive and productive work environment demonstrating C R A Values and Ethics in all interactions.
• Take ownership and responsibility for their learning and development.
• Is receptive to constant quality monitoring and is able to implement feedback for improvement.
Are you ready to apply? Before applying, make sure you meet all requirements.
You must clearly demonstrate on your online application how you meet the essential (necessary) staffing requirements required at the prerequisites stage.
The asset staffing requirements at the screening for prerequisites stage may also be used. If you meet them, you must clearly demonstrate it on your online application.
SCREENING FOR PREREQUISITES
Education – Essential requirement
A secondary school diploma or C R A-approved alternatives.
Note: You must upload your essential education credentials in the education section of your Candidate Profile at the time of your application, demonstrating that you meet the essential education requirements for the position(s) being staffed.
IF YOU DO NOT PROVIDE PROOF OF EDUCATION, YOUR APPLICATION WILL NOT BE CONSIDERED FURTHER – NO EXCEPTIONS.
C R A will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials at www.cicic.ca.
Experience – Essential requirement
Client Services Experience:
Experience working and/or volunteering with the public in a client service environment, either on the telephone, by written correspondence and/or in person.
AND
Computer Experience:
Proficiency working with a variety of computer applications such as, Excel, Word, Outlook and PowerPoint. Please list on your application which products you have experience with and for how long.
AND
Internet Experience:
Experience retrieving information from the internet by using applications and search tools such as Google, Yahoo, or Bing to research, study, or provide service to clients.
NOTE: The onus is on the applicant to relate their qualifications to the experience requirements of this advertised position, in clear and precise detail. The information provided must enable the Staffing Board to understand the exact kind of position(s) occupied by the candidate, the period they occupied the position(s) and the tasks actually performed for each position.
Only applicants who demonstrate that they meet all three essential experience staffing requirements for this advertised position will be considered further. Failure to provide sufficient information will result in those applicants being screened out.
ASSESSMENT
You must notify the manager/staffing board of any leave plans and any change of address or contact information that may occur during this staffing process.
There will be no rescheduling of testing sessions or interviews. Candidates who do not present themselves when scheduled will be deemed to have withdrawn from the staffing process.
Testing and reference checks may be assessed in any order deemed necessary by the staffing board. Candidates must pass all criteria listed. Further testing will not be conducted when a candidate is not successful in one area.
Essential
• Judgement in work related situation Pass mark : 55 (Situational Judgement Test SJT-R standardized tool)
• Research Skills Pass mark : 70%
• Listening Skills Pass mark : 70%
• Oral Communication Pass mark : 70%
• Interpersonal Skills Pass mark : 60%
• Dependability Pass mark : 60%
• Organizational Fit Pass mark : 60%
• Reliability/Security - Reliability Status
• Performance
C R A standardized tools
Candidates who have valid test results from assessments using the C R A standardized tools are not required to be reassessed, but may request to be reassessed to improve their level(s) provided the time period restrictions for retesting are met.
Note: For some standardized assessment tools only the most recent result is valid, regardless if it is higher or lower than your previous result. As a result, this could impact your eligibility for an appointment in this and any other staffing processes, where applicable.
Language requirements
Positions to be staffed from this staffing process will be English. Candidates must be able to work proficiently in English.
Asset
Experience:
• Experience working in a Call Center environment.
• Experience working with the Income Tax Act.
• Additional education/training. Preference may be given to those with a University Degree in Accounting.
• Budgetary considerations.
• Duration of appointment.
• Start date.
• Minimize business disruption.
• Employment Equity.
• Rotational and/or Developmental Opportunities.
Conditions of employment
• Overtime may be required.
• Willingness to work a flexible schedule including evenings and/or Saturdays.
• Willingness to take and successfully complete training. You must be available to attend training daily for a period of up to 8 weeks and arrive on time.
C R A employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for C R A employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the C R A. Please note that a conflict of interest arises whenever an employee’s private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the C R A and the Government of Canada.
Before submitting an application, potential candidates should take notice of the requirements of this job opportunity to determine if they are eligible to apply.
A just in time session will be held in English July 13, 2017 at 10:00 AM MST and in French on July 13, 2017 at 2:00 PM MST. Please e-mail the staffing team at: CRACalgaryStaffing@cra-arc.gc.ca to indicate your preference of language of session and/or register. Space is limited.
Serious applicants only please.
Please apply for this position through your candidate profile on the C R A or Canada.ca websites only. Applications/resumes submitted by any other means will not be considered.
Please note that testing for this position can span over a period of 3-4 months. Applicants are expected to be available for assessment during the hiring process. If there are any periods in which you will not be available, you must disclose this to the hiring board at application time.
Duplicate applications will not be considered, so please ensure your application is complete and all the required documentation is attached.
If you have also applied on the Bilingual poster, Requisition ID: 52064858, we will assess you only once for both postings.
Successful applicants can anticipate a 4-6 month term employment offer in December 2017 or January 2018. Based on operational requirements, extensions after the initial term may be offered on a part-time basis to candidates who meet performance expectations. This position is subject to a probation period of 1 year.
You must be willing and available to work for the entire initial term – vacation will not be considered during this period.
We may give preference to the first 500 applications meeting the prerequisite requirements and consider more applications as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
The closing date and time specified on this Notice of Job Opportunity is subject to change. It may either be extended where an insufficient number of candidates apply, or may be shortened where a vast number of candidates apply. You are encouraged to submit your application as soon as possible.
Pool
We will create a pool of eligible candidates for this staffing process.
This staffing process may be used to staff similar or lower level positions.
If it is impossible for you to apply online or you have technical difficulties submitting your online application, please contact the C R A Job Opportunities Helpdesk before the closing date and time shown on the notice of job opportunity.
You can also call our general enquiries/reader service telephone lines at 1-800-571-7150 (bilingual service) and 1-800-465-7735 (TTY service for the deaf and those with a hearing disability).
Veterans Hiring Act (VHA)
The C R A is proud to support the Veterans Hiring Act. If you are a veteran, click here to find out more.
Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.
Location: Calgary, AB - Airport Corporate Centre (ACC)
Contract type: Anticipatory - Acting,Lateral Move,Promotion,Term
Classification: SP-004
Linguistic profile: English Essential
Salary range: $51,894.00 to $58,409.00
Closing date: December 15, 2017 11:59 PM Eastern Time
Requisition Number: 52064649
Who can apply
Persons living in Canada and Canadian citizens living abroad.Preference for appointment will be given to veterans and to Canadian citizens, in that order.
Please note that this process will be used to staff positions in Calgary, AB only. As a result, we will expect candidates appointed from this process to relocate to this location. Candidates from the general public will have to pay any expenses related to relocation as well as any travel for assessments.
Duties
As a successful candidate you will serve as the primary point of contact between the Canadian public and Canada Revenue Agency. Working in a fast paced ever-changing inbound call centre environment, your duties will include:• Gathering information from taxpayers and research possible solutions in order to respond accurately to the enquiries and/or make appropriate referrals when necessary.
• Providing explanations and/or clarifications to taxpayers over the telephone in response to enquiries concerning the filing and processing of Individual tax returns.
• Performing various calculations on taxpayer’s accounts and inform the taxpayer of the findings.
• Maintaining the highest levels of confidentiality while protecting taxpayer information.
This position requires the use of a headset for prolonged periods and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress and dealing with any challenging situations that may arise.
Ideal candidate qualities:
• Demonstrate excellent verbal communication and computer skills.
• Contribute to a positive and productive work environment demonstrating C R A Values and Ethics in all interactions.
• Take ownership and responsibility for their learning and development.
• Is receptive to constant quality monitoring and is able to implement feedback for improvement.
Staffing Requirements to apply
You must clearly demonstrate on your online application how you meet the essential staffing requirements to apply.Are you ready to apply? Before applying, make sure you meet all requirements.
You must clearly demonstrate on your online application how you meet the essential (necessary) staffing requirements required at the prerequisites stage.
The asset staffing requirements at the screening for prerequisites stage may also be used. If you meet them, you must clearly demonstrate it on your online application.
SCREENING FOR PREREQUISITES
Education – Essential requirement
A secondary school diploma or C R A-approved alternatives.
Note: You must upload your essential education credentials in the education section of your Candidate Profile at the time of your application, demonstrating that you meet the essential education requirements for the position(s) being staffed.
IF YOU DO NOT PROVIDE PROOF OF EDUCATION, YOUR APPLICATION WILL NOT BE CONSIDERED FURTHER – NO EXCEPTIONS.
C R A will accept foreign credentials as long as they are considered acceptable by a recognized Canadian educational institution. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate. For more information, you may refer to the Canadian Information Centre of International Credentials at www.cicic.ca.
Experience – Essential requirement
Client Services Experience:
Experience working and/or volunteering with the public in a client service environment, either on the telephone, by written correspondence and/or in person.
AND
Computer Experience:
Proficiency working with a variety of computer applications such as, Excel, Word, Outlook and PowerPoint. Please list on your application which products you have experience with and for how long.
AND
Internet Experience:
Experience retrieving information from the internet by using applications and search tools such as Google, Yahoo, or Bing to research, study, or provide service to clients.
NOTE: The onus is on the applicant to relate their qualifications to the experience requirements of this advertised position, in clear and precise detail. The information provided must enable the Staffing Board to understand the exact kind of position(s) occupied by the candidate, the period they occupied the position(s) and the tasks actually performed for each position.
Only applicants who demonstrate that they meet all three essential experience staffing requirements for this advertised position will be considered further. Failure to provide sufficient information will result in those applicants being screened out.
Languages Requirements
English EssentialStaffing requirements to be assessed/applied
Any essential staffing requirements indicated below will be assessed/applied at a later date. Any discretionary staffing requirements indicated below may be applied/assessed at a later date.ASSESSMENT
You must notify the manager/staffing board of any leave plans and any change of address or contact information that may occur during this staffing process.
There will be no rescheduling of testing sessions or interviews. Candidates who do not present themselves when scheduled will be deemed to have withdrawn from the staffing process.
Testing and reference checks may be assessed in any order deemed necessary by the staffing board. Candidates must pass all criteria listed. Further testing will not be conducted when a candidate is not successful in one area.
Essential
• Judgement in work related situation Pass mark : 55 (Situational Judgement Test SJT-R standardized tool)
• Research Skills Pass mark : 70%
• Listening Skills Pass mark : 70%
• Oral Communication Pass mark : 70%
• Interpersonal Skills Pass mark : 60%
• Dependability Pass mark : 60%
• Organizational Fit Pass mark : 60%
• Reliability/Security - Reliability Status
• Performance
C R A standardized tools
Candidates who have valid test results from assessments using the C R A standardized tools are not required to be reassessed, but may request to be reassessed to improve their level(s) provided the time period restrictions for retesting are met.
Note: For some standardized assessment tools only the most recent result is valid, regardless if it is higher or lower than your previous result. As a result, this could impact your eligibility for an appointment in this and any other staffing processes, where applicable.
Language requirements
Positions to be staffed from this staffing process will be English. Candidates must be able to work proficiently in English.
Asset
Experience:
• Experience working in a Call Center environment.
• Experience working with the Income Tax Act.
• Additional education/training. Preference may be given to those with a University Degree in Accounting.
• Budgetary considerations.
• Duration of appointment.
• Start date.
• Minimize business disruption.
• Employment Equity.
• Rotational and/or Developmental Opportunities.
Conditions of employment
• Overtime may be required.
• Willingness to work a flexible schedule including evenings and/or Saturdays.
• Willingness to take and successfully complete training. You must be available to attend training daily for a period of up to 8 weeks and arrive on time.
General information
For information on how to apply, communication during the staffing process, foreign credentials, employment equity, accommodations during assessment, security status or clearance, and our code and conflict of interest requirements refer to the general information page http://ift.tt/2i8nGoN.C R A employees are dedicated to serving in the public interest and have worked hard to earn the trust of Canadians. The Code of integrity and professional conduct and the Directive on conflict of interest, gifts and hospitality, and post-employment are important documents that outline the expected standards of conduct for C R A employees. We strongly recommend that you take the time to review these documents before you consider an employment opportunity with the C R A. Please note that a conflict of interest arises whenever an employee’s private interests and/or outside activities impair, or could be perceived to impair, their ability to make decisions with integrity, impartiality, honesty, and in the best interests of the C R A and the Government of Canada.
Before submitting an application, potential candidates should take notice of the requirements of this job opportunity to determine if they are eligible to apply.
A just in time session will be held in English July 13, 2017 at 10:00 AM MST and in French on July 13, 2017 at 2:00 PM MST. Please e-mail the staffing team at: CRACalgaryStaffing@cra-arc.gc.ca to indicate your preference of language of session and/or register. Space is limited.
Serious applicants only please.
Please apply for this position through your candidate profile on the C R A or Canada.ca websites only. Applications/resumes submitted by any other means will not be considered.
Please note that testing for this position can span over a period of 3-4 months. Applicants are expected to be available for assessment during the hiring process. If there are any periods in which you will not be available, you must disclose this to the hiring board at application time.
Duplicate applications will not be considered, so please ensure your application is complete and all the required documentation is attached.
If you have also applied on the Bilingual poster, Requisition ID: 52064858, we will assess you only once for both postings.
Successful applicants can anticipate a 4-6 month term employment offer in December 2017 or January 2018. Based on operational requirements, extensions after the initial term may be offered on a part-time basis to candidates who meet performance expectations. This position is subject to a probation period of 1 year.
You must be willing and available to work for the entire initial term – vacation will not be considered during this period.
We may give preference to the first 500 applications meeting the prerequisite requirements and consider more applications as needed. If you are considered further, we will notify you in writing of the next step in this staffing process.
The closing date and time specified on this Notice of Job Opportunity is subject to change. It may either be extended where an insufficient number of candidates apply, or may be shortened where a vast number of candidates apply. You are encouraged to submit your application as soon as possible.
Pool
We will create a pool of eligible candidates for this staffing process.
This staffing process may be used to staff similar or lower level positions.
If it is impossible for you to apply online or you have technical difficulties submitting your online application, please contact the C R A Job Opportunities Helpdesk before the closing date and time shown on the notice of job opportunity.
You can also call our general enquiries/reader service telephone lines at 1-800-571-7150 (bilingual service) and 1-800-465-7735 (TTY service for the deaf and those with a hearing disability).
Veterans Hiring Act (VHA)
The C R A is proud to support the Veterans Hiring Act. If you are a veteran, click here to find out more.
Appointment
Before proceeding with appointments from this staffing process, the manager will give priority for appointment to individuals with C R A preferred status.Appointments made from this staffing process will be based on one or more of the staffing requirement(s) identified on this notice.
Contact
Email address: CRACalgaryStaffing@cra-arc.gc.caPlease login / register to apply.
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