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Information Receptionist - Department of Veterans Affairs - Pittsburgh, PA

• Summary

  OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
  
  The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.
  
  The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.
  
  The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!
  Learn more about this agency

  Responsibilities

  This position is organizationally aligned in the Patient Registration Area within Health Administration Service of the University Drive, of the VA Pittsburgh Healthcare System, Located in Pittsburgh, Pennsylvania. In regards of the Information Receptionist you will provide consists tasks that are clear cut and directly related in little discretion in deciding what needs to be done.
  Major duties and responsibilities are:
  

  • Receives and directs visitors in the main lobby of the facility in an interactive positive manner;
  • Provides information about the organization, its functions activities and programs;
  • Provides safety practice, report unsafe conditions, broken equipment or occupational injuries to the supervisor of Patient Registration;
  • Assure availability of functioning wheelchairs and maintains proper storage and inventory of related equipment of this nature;
  • Understands the functionality of the Kiosks, and the ability to type, operate a computer, and use VISTA at a basic level;
  • Provides a full range of standard reference materials and directories as well as possess an understanding of were to seek information when confronted with issues not referenced;
  • Provides detailed guidelines covering all important aspects of each assignment.

  
  Work Schedule: Monday through Friday from 8:00 am - 4:30 pm
  Recruitment & Relocation Incentives: Not authorized
  Financial Disclosure Report: Not Required

  Travel Required

  Not required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  United States Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0304 Information Receptionist

  Similar jobs

  • Clerks, Information
  • Customer Service Representatives
  • Front Desk Receptionists
  • Information Clerks
  • Receptionists
  • Receptionists And Information Clerks
• Help

  Requirements

  Conditions of Employment

  • Must be a U.S. citizen
  • Subject to a background/security investigation
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • May be required to serve a probationary period.

  PHYSICAL REQUIREMENTS: : Tour assignment is as assigned by the Supervisor Patient Registration. The work includes lifting, walking, pushing, stooping, reaching, standing, sitting, and bending. Proper body mechanics must be utilized. The employee must have the physical endurance necessary to assist in the transferring and transporting of patients within the Patient Registration area and to stand for periods in Registration assisting formatting. Veterans with seating and in the use of the self-check in machines (Kiosks). Work Environment: You may be exposed to combative or assaultive patients. Basic transport functions are performed in a hospital environment requiring normal safety measures and adherence to universal precautions. There is potential exposure to disease.
  

  Qualifications

  TO QUALIFY FOR THIS POSITION AT THE GS-2 LEVEL:
  
  General Experience: You must have 3 months of general experience. General experience is the ability to acquire the particular knowledge and skills needed to perform the duties of this position. You may have acquired this experience if you worked as a front desk person or receptionist, customer service representative, data entry clerk, or an office assistant in a clinic or medical setting.
  
  You will be rated on the following Competencies as part of the assessment questionnaire for this position:

  • Technical Competence.
  • Manages and Organizes Information.
  • Customer Service.

  IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
  
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
  
  For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.

  Education

  Education: You must have successfully completed a High School education or equivalent. A diploma will be required if selected. Applications submitted without this information will not be considered.
  Combining Education and Experience: You must have equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
  
  IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
  
  NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.

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