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Desk Clerk - Department of the Navy - Little Creek Amphibious Base, VA

• Summary

  
  Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!!  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the qualify of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
  Morale, Welfare and Recreation (MWR) covers a wide scope of operations providing Sailors and their families with the finest facilities, programs and activities to meet their recreational and social needs.  MWR programs encourage positive individual values, aids retention, and provides the physical, mental and social needs of a mobile Navy.  MWR program encompass Fitness & Sports, Deployed Forces Support, Recreation, Entertainment and Food & Beverage Operations.
  For more information on Mid-Atlantic Region MWR programs visit http://ift.tt/2o7909K.
  
  Learn more about this agency

  Responsibilities

  
  Receives requests and processes reservations within established guidelines.  When  rooms are not available suggests alternate lodging possibilities.
  Makes reservations for incoming guests using the Property Management System (PMS) (EPITOME) to access guest information, retrieve reservation, change or cancel reservations as required by the guest, secure a credit card for room charges and issues reservation.  Provides guests with  room key, card and site location.
  Interacts  with guests; answers questions concerning facilities and local attractions/amenities.  Provides assistance in handling customer complaints’ and involves management on controversial or unprecedented matters as necessary.
  Answers phone calls and replies to inquiries or refers to others to answer as appropriate.
  Logs trouble calls in the PMS and ensures appropriate departments are notified.  Relocates guests when necessary.
  Answers inquiries on lost and found items and contacts guests and offers advice for retrieval, safeguards items found until proper guest or authorities remove from activity.
  Ensures security and guest privacy are maintained at all time.
  Receives and is accountable for a change fund and will prepare and close out bank reports presenting and collecting payments as necessary.
  Inventories and is responsible for safeguarding of keys, supplies and amenities at the front desk.
  Responsible for cleanliness of front desk and surrounding lobby areas.
  May be required to comprise and print various reports from the PMS such as guests expected arrivals, departure lists, in-house guest lists and night audit reports.
  

  Travel Required

  Not required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  United States Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant
• Help

  Requirements

  Conditions of Employment

  
  PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE.
  KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT
  You must be a US Citizen.
  Males must be registered or exempt from Selective Service. http://www.sss.gov
  Selectee must be determined suitable for federal employment.
  Selectee may be required to successfully complete a probationary period.
  Selectee is required to participate in the direct deposit pay program.
  A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
  
  

  Qualifications

  Specialized experience must demonstrate the following:
  Must possess a welcoming manner and positive attitude; demonstrate effective communications skills to professionally interact with guests.
  Must be skilled in the use of a personal computer and various software programs.
  Must possess basic math and reading skills.
  Must be able to communicate clearly and effectively verbally and in writing.
  Must possess cash handling procedures and safeguarding  large amounts of cash.
  You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
  Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
  As part of the application process, you must complete and submit an occupational questionnaire.
  Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Apply

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