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Front Desk Associate - Department of the Navy - Nimitz Hill, GU

• Summary

  
  Please visit our website for further details:  http://ift.tt/2lWrG8K
  This position is located at Navy Gateway Inns and Suites, 36th Force Support Squadron, Andersen Air Force Base Guam.
  
  Learn more about this agency

  Responsibilities

  
  Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a  certificate of non-availability (CNA) and/or alternative lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting  payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk. Keeps the front  desk and lobby area clean and neat. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other related duties as assigned.
  

  Travel Required

  Occasional travel - Travel to other NGIS facilities may be required

  Supervisory status

  No

  Who May Apply

  This job is open to…

  US Citizens and Non-Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0303 Miscellaneous Clerk And Assistant
• Help

  Requirements

  Conditions of Employment

  
  OTHER REQUIREMENTS:
  Some positions have special requirements. In these cases, selection is tentative pending satisfactory completion of these requirements.
  Applicants qualifying based on education, time in grade, credentials, certification, training and/or module completion MUST personnel action or SF50, credentials, statement of service, certification, training and/or module completion at the time of resume submission.
  *Current or prior federal employees, please submit your most recent personnel action or SF50.
  *Military retirees, please submit your statement of service.
  All selections are contingent upon obtaining satisfactory background and employment reference checks.
  Males must be registered for or exempt from Selective Service (http://www.sss.gov/).
  Selectees are required to participate in direct deposit.
  We are an E-Verify participant.
  The Department of Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.
  The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should email them to: M-GU-JRM-NAFHRO-N9@fe.navy.mil to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case-by-case basis.
  
  

  Qualifications

  Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations. This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours. The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver’s license. Travel to other NGIS facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment. The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

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