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Visitor Use Assistant - Department of the Interior - Everglades City, FL

Summary

Experience your America and build a fulfilling career by joining the National Park Service, as we prepare for a second century of Stewardship and Engagement. Become a part of our mission to connect with our past and create important connections to the future by building a rich and lasting legacy for the next generation of park visitors, supporters and advocates.

You can make a difference by bringing your unique experience, background and perspective to our work.
The HR Customer Services and Solutions group is currently accepting applications to fill up to (2) temporary positions at Everglades National Park, Florida. Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for rehire and/or extension (when initial appointment is less than 1039 hours) if workload and funding allow. Anticipated Entry on Duty: November/2017.
The Gulf Coast district is located on the northwestern side of the park, and includes much of the Ten Thousand Islands. The visitor center is in Everglades City; a small town 35 miles southeast of Naples. The town has several restaurants, a small grocery store, a couple of gas stations, and an outlet of the county library. Surrounded by water, Everglades City is a great place for boating and fishing. The waters and islands are home to dolphins, manatees, and shore birds and offer outstanding wilderness experiences.
There is no public transit available either to the park or inside park boundaries or to Everglades City. Winter temperatures are mild averaging 75 to 85 degrees. Evening temperatures can be in the 60s and 70s. Winter is the dry season. Summer temperatures are hot averaging between 90 and 94 degrees. Evening temperatures can dip down into the 70s.  Summer is the wet season; rain with thunderstorms is very common. Hot humid weather makes the area perfect habitat for biting and stinging insects. Mosquitoes and sand flies can be intense no matter the time of year.
This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens.
This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate.
APPLICANTS WHO DO NOT SUBMIT THE REQUIRED DOCUMENTATION WILL NOT RECEIVE FULL CONSIDERATION.

Duties

Independently operates visitor center to provide visitor information and orientation. Operates a cash register and credit card machine, sells/issues park passes and federal recreation passports, issues backcountry camping permits, and conducts sales for the cooperating association. Completes shift reports to verify monies collected, accountable stock sold, and all machine transactions. Trains others on the fee collection operation. Maintains the backcountry camping permit system, including log book, worksheets, and statistics. Insures that permit fees are calculated accurately, log book entries are accurate, and permits are issued correctly. Explains rules, regulations, and Leave No Trace principles to backcountry users/campers. Coordinates with other NPS offices, concessionaires, and essential cooperators. Provides interpretive and informational support services such as cleaning and maintaining equipment, providing informal interpretation, maintaining bulletin boards, clerical work, and keeping statistical records.

PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts and the responsibility of dealing with large amounts of money. 

WORK ENVIRONMENT: Work is often performed in a small, fast paced, indoor setting and requires standing for a long period of time at a visitor center desk. High levels of noises coming from the park movie and ringing from the visitor center phone may exist along with heavy visitation periods.

Supervisory Status

No

Travel Required

• Occasional Travel
• Occasional travel may be required

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• U.S. Citizenship required.
• Background Investigation and Favorable Credit Report.
• Selective Service Registration if applicable.
• Must possess or be able to obtain state issued driver's license.
• Wearing a National Park Service uniform is required.
• Must be able to handle, collect, and account for money.

Qualifications

All qualifications must be met by the closing date of this announcement, Friday, July 28, 2017 (unless otherwise stated in this vacancy announcement).

To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify.

Selective Placement Factor (Mandatory Screen Out): Handling Money 

Applicants must be able to handle, collect, and account for money. (MUST SUPPORT IN RESUME OR WILL BE RATED INELIGIBLE FOR CONSIDERATION)

In order to qualify for this position at the GS-05 level, you must possess one of the following:

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; and compiling and analyzing information to report. Experience also included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (e.g., cash registers, calculators, etc.) to make sales transactions. -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. -OR- C. Equivalent combination of experience and education.

Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.

Credit for experience is given on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: http://ift.tt/1dO9mm4.

IF USING EDUCATION TO QUALIFY, you MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of this announcement.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9. All education claimed by applicants will be verified by the appointing agency accordingly.

Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body http://ift.tt/1bgzbPg.

Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license. 

• Must wear the National Park Service uniform and comply with National Park Service uniform standards.
• May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
• Occasional travel may be required.
• Occupancy in government housing is not required for this position.
• Government housing may be available.
• Overtime may be required.
• All federal employees are required to have federal payments (salary) made by direct deposit.
• Males born after 12-31-1959 must be registered or exempt from Selective Service (visit www.sss.gov)

Security Clearance

Not Applicable

Apply

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