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Front Desk Associate - Department of the Navy - 2 cities

Summary

Fleet and Family Readiness is looking for the best and brightest to join our TEAM.  The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the quality of life for Sailors, their families, and others in the Navy Community.  Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.
The Northwest Region Fleet & Family Readiness (FFR) team is dedicated to providing a full range of quality programs and services that enhance the lives of Sailors and families in support of mission readiness and retention.  FFR encompasses the following areas:  Family Readiness (Fleet & Family Support Centers), Fleet Readiness (Child & Youth Programs, Morale, Welfare & Recreation, and Food Service), Housing Services & Lodging (Bachelor & Family and Navy Gateway Inns and Suites), and Navy Wounded Warrior – Safe Harbor.
For more information on Northwest Region programs visit http://ift.tt/2hpYI2f.

Duties

Performs front desk and/or reservation functions for the lodging program. Ensures security and privacy of guests are maintained at all times.  Must possess a welcoming manner and positive attitude; professionally interact and answer questions concerning hotel facilities to guests.  Provide assistance in handling customer complaints, involving management as necessary. Utilized the Property Management System (PMS) to access the guest information, retrieve reservation information, change, cancel or register guest request. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guest with their room key or card. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CAN) and/or alternative lodging in the area. Registers and assigns rooms to guests, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures. Responsible for inventorying all keys and other supplies or amenities maintained at the front desk. Keep the front desk and lobby area clean and neat. Maybe required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfer calls to appropriate individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the appropriate department is notified. Maybe required to retrieve Lost and Found items and contact guest regarding lost or found items. Performs other related duties as assigned.

Supervisory Status

No

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

Qualifications

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts and regulations related to hospitality operations. Must be skilled in the use of a personal computer and various software programs. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing. Ability to handle, control, and account for large amounts of cash.



Maybe designated as ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused. Subject to possibility of working on weekends and holidays as well as, rotating shifts, often consisting of other than normal duty hours. Maybe recalled to duty and/or required to work overtime, as necessary to meet mission requirements. May be required to possess a valid state driver license for travel to other NGIS facilities may be required within normal scope of duties. This position is subject to a favorable National l Agency Check (NAC). The incumbent is required to obtain a front desk certification or industry equivalent within 6 months of employment, as well as, any other requirements outlined in the Lodging Career Path Guide.

Security Clearance

Public Trust - Background Investigation

Apply

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