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Contact Representative - Armed Forces Retirement Home - Washington DC, DC

Summary

About the Agency

It is anticipated that there will be significant interest in the announcement. As a result, the announcement will close at 11:59 p.m. ET on the date of receipt of the 150th application or at 11:59 p.m. ET on 06/01/2017; whichever occurs first. Any required documents should be submitted at the time that you apply as documents will not be accepted after the vacancy closes.

The position is located at the Armed Forces Retirement Home in Resident Services, Admissions. The Contact Representative is responsible for carrying out overall objectives of the Admissions Office and ensuring the effectiveness in meeting campus-operating programs. The incumbent of this position conveys to the residents through guidance, example and problem solving skills that the Admissions Office meets the needs of the residents with supportive solutions.

Duties

As a Contact Representative , you will:

Assemble paperwork/charts necessary for residency at the Armed Forces Retirement Home, ensuring all Emergency Data is current (Estate matters, Power of Attorney, wills (executor/executrix), Living Wills; conservator, funeral plans); assist in scheduling arrival of new residents, making necessary arrangements prior to arrival, including ensuring Resident Sponsor has been assigned, and enters data for residents in an electronic Resident Information System (eRIS). Contact other agencies, organizations, or individuals to obtain or verify information needed for AFRH determination, provides basic information on related federal, state or local retirement home programs, and keeping the Admissions Officer informed of concerns.

Disseminate information concerning AFRH policy and admission guidelines to other Federal agencies and prospective applicants. Greet prospective applicants personally as well as communicate with them by electronic messaging, telephone and written correspondence. Provide details on eligibility requirements for entry into AFRH. Provide information on rights, privileges or obligations of residency. Provide application forms to prospective applicants and instructs on proper procedures on completing forms. Provide information on the electronic application on the AFRH website.

Coordinate New Resident Orientation under direction of Admissions Officer. Invite residents and attends orientation to assure speakers appear and keep to the orientation speaking schedule.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.

Qualifications

You must meet the following requirements by the closing date of this announcement.

Typing Requirement: You must be able to type at least 40 words per minute.

Specialized experience: For the GS-05, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience or General experience for this position includes:

-Applying a standardized body of rules, procedures, and operations sufficient to perform a full range of support assignments (examples of support assignments may include: reviewing reports, recognizing errors, and reconciling problems)

AND

-Providing customer service with individuals.

OR

You may substitute education for specialized experience as follows: - Completion of 4 years of education above high school

OR

You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

Education Requirements:

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.
The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Security Clearance

Public Trust - Background Investigation

Apply

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