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Judul : Telephone Operator (Kingston, Jamaica) - Ministry of Industry, Commerce, Agriculture & Fisheries
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Telephone Operator (Kingston, Jamaica) - Ministry of Industry, Commerce, Agriculture & Fisheries

Permanent Secretaries, Heads of Department and Chief Executive Officers are asked to invite applications from suitably qualified officers in their Ministries/Departments/Agencies to fill the post of Telephone Operator (OPS/TO 1) – (Vacant) in the Facilities and Property Management Branch
(St. Lucia Avenue), Ministry of Industry, Commerce, Agriculture and Fisheries, salary range $507,663 - $603,452 per annum and any allowance(s) attached to the post.

Job Purpose
Under the general direction of the Director, Office Management and Transportation, the Incumbent is responsible for operating a switchboard to route and receive calls and to disseminate information to callers to the Ministry.

Key Responsibilities
Management/Administrative:

• Answers incoming calls, connecting callers to correct extensions and making calls to various Government Ministries, Agencies, Departments and Divisions d private offices for staff on request;
• Promoting good public relations and delivering quality customer service;
• Maintains and records all outgoing telephone call in a register;
• Providing advice to callers on matters pertaining to the Ministry and connecting them to the officer(s) who can provide the information;
• Maintains an Operator Register of all persons who assist the operator;
• Confirms telephone bills for long distance calls made through the switch board;
• Maintains an internal directory; makes private calls for staff on request;
• Receives mail;
• Dispatches mails to relevant persons.

Technical/Professional:

• Makes announcement with the paging system when necessary;
• Receives messages and informs those concerned;
• In cases of emergency, ensures that the Permanent Secretary and Senior Managers are notified so that prompt decision can be made for evacuation;
• Informs staff whenever they have surpassed allotted time on calls;
• Keeps abreast of change/information within the Ministry, its Agencies/Departments in order to advise callers.

Required Skills/Competencies

• Good oral and written communication skills
• Excellent Customer Service skills
• Excellent interpersonal skills
• Confidentiality
• Knowledge of the operations of a switchboard
• Sound knowledge of the services provided by the Ministry

Minimum Required Qualification and Experience

• Successfully completed four (4) subjects in CXC/GCE O’ Level inclusive of English Language;
• Training in Telephone Techniques and Switchboard Operation;
• Computer literate.
• Special Conditions Associated with the Job
• Sitting for long hours;
• Talking for long hours.

Applications accompanied by résumés should be submitted no later than Monday, 1st May 2017 to:

Senior Director

Human Resource Management and Development Division

Ministry of Industry, Commerce, Agriculture and Fisheries

Hope Gardens

Kingston 6

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