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Custom Care agent (Kingston, Jamaica) - N.C.B. Group of Companies

Description:

• Perform as a Customer Service Representative in handling service requests and inbound calls from customers regarding all products and services delivered by the NCB group of companies.
• Conduct outbound campaign activities aimed at new business development by tailoring appropriate products consistent with the needs of the customer. 
• Conduct e-banking support and training for NCB electronic channels to drive usage by customers. 
• Provide product leads/referrals to the Direct Sales Team, Branches and Subsidiaries.
• Handle all customer-related social media queries, emails, texts, online chats and instant messenger communication received within stipulated timelines. 
• Liaise with electronic channel merchants (e.g. utility providers) in handling bill payment queries (including refunds to accounts) on behalf of customers.

Qualifications and Experience:

• Bachelor’s Degree in Business Administration, Marketing, Mass Communication or related field. 
• Minimum of three (3) years related work experience (preferably in customer facing role in a financial institution).

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