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Customer Care Associate, Tier 1 Job Ad

Customer Care Associate, Tier 1 WOW! Internet Phone Cable Job Search
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Job Description Don't wait, join the WOW family now! Looking to hire for a March 27 class! WOW! is looking for Customer Care Associates, Tier 1 (Customer Service) candidates motivated by helping others, driven by success and creating positive connections with their customers. In return, WOW! is focused on creating a culture of respect, fun and support that stays with you throughout your WOW! career. Employees earn $13.00/hr. This is a great starter position for those individuals looking to advance into a more technical based role. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: • Provides cable troubleshooting expertise by supporting analog and digital video equipment to include VOD, interactive guide, remote controls, and parental controls • Troubleshoots poor video quality and unavailable channels the customer expects to receive • Processes billing payments • Provides information and answers questions on billing cycles, payment due dates and the impact of non-pay status • Accurately educates the customer on general charges to their account based on package and prorations when changes are made to the package • Proactively analyzes the customer's account, and educates the customer on other services that might be of interest • identify the need for customer needs for lines of business upgrade and downgrade • work with customers to retain business • Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Education: • High school graduate or equivalent -Experience: • At least one year of customer service experience required, with prior call cent

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