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Job Description This entry level position processes business or consumer payments and negotiates settlements according to established guidelines and procedures. Responsibilities include responding to telephone inquiries, processing and reconciling debits and credits, preparing daily forms, and reviewing and researching account history to resolve discrepancies. Essential Duties andResponsibilities:Answer telephone calls regarding account inquiries and payment collection Researches account details and resolve customer concerns Forwards complex inquiries and requests to Accounts Management when necessary Works with clients to resolve delinquent/past due accounts Negotiates account settlements within established guidelines Promotes electronic products and services to clients to improve efficiency Minimum Qualifications:Experience in a call center environmentpreferably working with consumer collections, desired Must have the ability to work in a fast paced environment while providing effective customer service Must be able to read, write and understand English and comprehend instructions Effective verbal, interpersonal communication and listening skills required

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