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Call Centre Service Officer (Kingston, Jamaica) - National Land Agency

Division: Business Services Division

Job Description:

The successful candidate will report to the Supervisor, Call Centre Services.

Salary Range: $997,440.00 - $1,066,318.00 p.a.

Job Purpose

To ensure that all incoming queries are appropriately handled, that is, calls courteously answered, information provided and orders taken.

Key Responsibilities:

• Answers calls and responds to emails
• Handles customer inquiries via telephone and by email
• Researches required information using available resources
• Manages and resolves customer complaints
• Provides customers with product and service information
• Enters new customer information into database
• Updates existing customer information
• Processes orders, forms and applications
• Identifies and escalates priority issues
• Routes calls to appropriate resource personnel
• Pursues customers’ calls where necessary
• Produces call reports

Required Competencies /Skills

The post-holder should be able to demonstrate:

• Excellent communication skills
• Good organizational skills and attention to details
• Good judgment
• Ability to work in a team environment
• Ability to tolerate stress
• Sound work ethics
• Resilience
• Proficiency in relevant computer applications
• Good data entry and typing skills

Minimum Required Qualifications and Experience

• Five (5) CXC subjects including English Language and a numeric subject
• Certificate in either Paralegal Studies, Business Administration, Marketing, Psychology or a related field
• One year experience in a Call Centre or Customer Service environment

Letter of Application accompanied by a résumé should be submitted no later than Monday, April 10, 2017.

The Manager

Human Resource Management and Development

National Land Agency

8 Ardenne Road

Kingston 10.

We appreciate all responses but only shortlisted applicants will be contacted.

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