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Unit Leader - Telebranch (Kingston, Jamaica) - GK General Insurance Company Ltd.

GK General Insurance Company Limited (GKI) invites applications from persons who are eager to contribute to a customer service team oriented environment in the position of:
 

Unit Leader - Telebranch

The incumbent will be expected to exercise a prudent approach to risk management in a disciplined underwriting approach, offering service of exceptional quality so as to enhance the Company’s image and thereby ensuring that customers consider GKI as their insurer of choice.

• Manage all functions of the Tele-Branch Team
• Monitor the operational targets and drive a highly customer focused team to meet their targets
• Assess risk in line with our Underwriting Guidelines
• Review and authorize transactions / endorsements in accordance with the company’s guidelines
• Negotiate terms with policyholders / customers
• Assist in the development of the team by identifying training, assist with training where necessary and advise Manager of additional training as required
• Prepare and submit monthly and daily reports by assigned due date
• Complete performance appraisals and other performance (IPP) sessions with staff
• Assist with customer complaints in accordance with company standards
• Monitor Renewal Call-out Listing to ensure that all customers are contacted prior to their renewal date in accordance with the company’s guideline
• Assist in Cross-selling GKI’s Insurance Products and Services
• Ensure that premiums are competitive and that accounts remain profitable
• Monitor budget progress on a weekly basis and provide daily updates to the team
• Liaise with service providers and industry partners and maintain a positive working relationship
• Analyse data to assist in designing new products, make recommendation for risk improvement and operational efficiency    

Minimum qualification/experience required:

• First Degree in Management or related field
• Diploma or Certification in Insurance would be an asset
• Three (3) years experience in the Insurance Industry operating as an  Underwriter and Registration with Financial Services Commission
• Knowledge of underwriting principle and practices
• A driven sales approach that ensures targets are met
• Excellent problem-solving skills
• Excellent Analytical Skills
• Keen eye for detail
• Ability to work with a team
• Negotiation and interpersonal skills

​GraceKennedy upholds the principles of fairness and equity in the treatment of all our employees and stakeholders. The Company is committed to equity in all its employment practices and policies and seeks to recruit, develop and retain its employees on the basis of merit, ability and performance. As such, we are committed to ensuring equal opportunity in employment, and will not discriminate on the grounds of race, national origin, religion, gender, or otherwise.

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