TECHNICAL SUPPORT ASSOCIATE - MONTEGO BAY, JAMAICA

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TECHNICAL SUPPORT ASSOCIATE - MONTEGO BAY, JAMAICA

Responsibilities
  • Ensures calls are resolved in a timely manner.
  • Maintains the highest standard of quality and guarantees customer satisfaction on every call.
  • Provides product solutions.
  • All other duties as assigned
Requirements:
  • Experience in customer service (via phone, chat, in person, etc.).
  • 3 or more CXCs including English Language. Information Technology is also a plus.
  • Experience in a technical support and/or desk top support role.
  • Strong technical background (Computer technology and troubleshooting).
  • Understanding of the concepts of navigation, search engines, downloading music, and other web based applications.
  • Experience with resolving issues for smartphones, tablets and operating systems (PC or Mac)
  • Ability to work varying shifts within a 24/7 call center environment.
  • Excellent verbal and written communication skills.
  • Ability to multitask.



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