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Customer Service Representative (Antigua & Barbuda) - Alorica

Requisition ID: JID_178293_13404

Job Category: Call Center

Location: Antigua and Barbuda-St. George-St. George

Posted Date: 3/26/2018

CUSTOMER SERVICE REPRESENTATIVE

GET TO KNOW ALORICA 
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. 

JOB SUMMARY 
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. 
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. 

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary 

Knowledge, Skills, and Abilities 

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

APPLY NOW



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