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Telephone Operator/Receptionist (Kingston, Jamaica) - Child Protection & Family Services Agency

The Child Protection and Family Services Agency (CPFSA), an executive agency under the portfolio of the Ministry of Education, Youth and Information, invites suitable applicants t fill the following position:

Telephone Operator/Receptionist, Corporate Office (Level 1B)

Job Responsibilities: 

Reporting to the Support Services Officer, the incumbent will be the first point of contact and ensures that all clients entering or calling the Agency are dealt with in a professional manner by:

• Answering and directing all telephone calls to relevant oficers in an efficient manner
• Ensuring that visitors and customers are dealt with in a timely manner and that they are accommodated while they wait to be processed
• Taking messages and relaying same to relevant officers in a timely manner
• Providing answers to queries
• Making calls for members of staff and maintaining the logbook
• Performing any other duties as assigned

Key Knowledge and Competencies:

• Ability to manage and manipulate PBX systems
• Excellent customer relations skills
• Ability to work under pressure
• High level of professionalism
• Knowledge of the functions and operations of the Agency
• Knowledge of the Child Care and Protection Act (2004)

Qualfications and Experience:

• Four (4) GCE/CXC subjects
• Certification in customer service skills, telephone skills or other related skills
• Minimum of two (2) years experience in customer relations or related field

All applications should be submitted no later than Friday, April 27, 2018, by email to:

recruitment@childprotection.gov.jm

or to:

Director,

Human Resource Management and Administration

Child Protection and Family Services Agency

48 Duke Street,

Kingston.

Please nopte that responses will be sent only to shortlisted applicants.

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