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Visitor Services Attendant - Parks Canada - Gros Morne National Park of Canada (Newfoundland and Labrador)

Reference number: CAP18J-018155-000020
Selection process number: 18-CAP-ATL-WNL-OC-0015

Parks Canada
Gros Morne National Park of Canada (Newfoundland and Labrador)
GS-MPS-04
Various Tenures.This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) with the same work description, location(s), language requirements.
$21.64 to $23.52 per hour (Under review) Closing date: 27 March 2018 - 23:59, Pacific Time
Who can apply: Persons residing or employed in Rocky Harbour, NL and within a 600 kilometer radius of Rocky Harbour NL, extending to, amongst others, St. John's, NL, Holton, NL, Moisie, QC, La Martre, QC, Marsoui, QC, Caplan, QC, Janeville, NB, Neguac, NB, Eel River Bridge, NB, Bayfield, NB, North Cape, PE, East Point, PE, Pugwash, NS, Caledonia (Guysborough), NS, Liscomb, NS who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Apply online

Duties

Visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park grounds to enhance the visitor experience.

Work environment

Explore. Discover. Build. And make a difference. Do you want to explore new challenges in your career, discover your full potential and help strengthen a world-class organization? Then become part of the Team at Parks Canada, an internationally renowned agency dedicated to protecting Canada's natural, historical and cultural treasures and presenting them for the world to appreciate and enjoy.

Intent of the process

This process may be used to create a pool of qualified candidates to staff similar positions
Positions to be filled: Number to be determined
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

Experience
• Experience in interacting with the public in a reception/orientation capacity
• Experience in anticipating/meeting public needs, and resolving complaints
• Experience in handling cash and operating point of sales

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge
•Knowledge of Parks Canada operations and the natural and cultural history of the specific park/site/marine conservation area
•Knowledge of services, programs, emergency plans, visitor services operations and fees of the specific park/site/marine conservation area
•Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservations
•Knowledge of health and safety procedures at the work site

Abilities
•Client Focus – Providing service excellence to internal and/or external client
•Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
•Decision Making – Making decisions involving various levels of risk and uncertainty
•Enforcement – Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/ or persons responsible, and take appropriate action
•Initiative – Dealing with situations and issues proactively and persistently, seizing opportunities that arise
•Interactive Communication – Listening to others and communicating articulately, fostering open communication

Personal Suitability/Leadership Attributes
• Shares our vision
• Exercises sound judgment
• Personally connects with people
• Communicates effectively
• Takes responsibility
• Demonstrates integrity
• Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
• Be exposed to variable weather conditions
• Be exposed to noxious odors from car fumes; to dust, cleaning products and wet conditions
• Occasionally demonstrate tasks to others

Conditions of employment

Reliability Status security clearance

• Possession of a valid class 5 Driver’s License
• Certified basic First Aid training

Other information

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Indigenous peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

Tips for applicants:
. Please provide complete and thorough details of your education and experience.
. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
. Failure to provide sufficient information may result in your application being screened out of the competition.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Geraldine Shears, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Persons are entitled to participate in the appointment process in the official language of their choice.

We thank all those who apply. Only those selected for further consideration will be contacted

Travel cost for individuals who are not Federal Public Servants will not be covered.

You must provide proof of your education credentials.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Vince Kennedy
vince.kennedy@pc.gc.ca

Apply online

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