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Visitor Services Attendant - Parks Canada - Haines Junction (Yukon)

Reference number: CAP18J-018180-000056
Selection process number: 2018-PKS-KLVE-TEMP-ER-105

Parks Canada - Parks Canada - Kluane National Park and Reserve
Haines Junction (Yukon)
GS-MPS-04
Seasonal, Specified Period, Indeterminate, Acting, Assignment, Deployment
$21.64 to $23.52 per hour (plus the applicable Isolated Post Allowance; salary under review) For further information on the organization, please visit Parks Canada
Closing date: 22 March 2018 - 23:59, Pacific Time
Who can apply: All individuals who have legal status to work in Canada residing or employed in Haines Junction, YT and within 200 kilometre radius of Haines Junction, YT.

**In the spirit of the Yukon Umbrella Final Agreement, and in accordance with the Champagne and Aishihik First Nations and Kluane First Nation Final Agreements, preference for this position in Haines Junction will be given to qualified Champagne and Aishihik First Nations and Kluane First Nation members. We encourage applicants to self-identify.

Kluane National Park and Reserve protects and celebrates spectacular landscapes of high mountains, massive valley glaciers, boreal forests, northern wildlife and rich cultural heritage. The park is an important part of the traditional territory of the Southern Tutchone people and is managed collaboratively with a park management board in partnership with the Kluane First Nation and Champagne Aishihik First Nations. The First Nations people in the Kluane region continue to maintain their deep cultural and spiritual relationship with the land.

Working in Kluane can be very rewarding and challenging at the same time.

Are you interested?

Apply online

Important messages

**Please note that this job advertisement is for bilingual positions only

All applications will be reviewed and assessed by the screening board based on how well they meet the requirements of the role. In line with the Parks Canada staffing values, the screening board cannot make any assumptions about competencies or skills of applicants unless clearly stated and demonstrated within the application.

Applicants must clearly demonstrate in their cover letter how they meet the education and experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their application, and then demonstrate how they meet these factors by showing their understanding and providing specific examples that show how they have met the criteria. Please note that it is not sufficient to only state that the factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the application.

Your ability to communicate effectively (both orally and in writing) may be assessed throughout the process, including but not limited to your responses to the screening questions, your cover letter, or your resumé.

We will only accept on-line applications received via the http://ift.tt/2EpJu4V portal. All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time before the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below.

Duties

• Providing orientation, information and interpretation on the natural and cultural history of the park and surroundings.
• Working out of two visitor centres, performing backcountry registrations and providing safety information for backcountry trails and routes.
• Using an automated cash system, and completing sales reports
• Operating digital interactive displays to engage visitors in the new visitor centre in Haines Junction.
• Completing a variety of administrative duties including; inputting statistics, answering written visitor information requests/comments, completing inventories etc.
• Completing some janitorial tasks.

Work environment

Be part of an inspiring team! Parks Canada is a world leader in natural and cultural conservation, Canada's largest provider of natural and historic visitor facilities and manager of destinations that form the cornerstones of the Canadian tourism industry.

Have you ever thought of establishing a career in one of Canada's most amazing and iconic places? Canada's national parks, national historic sites and national marine conservation areas offer opportunities to work in unique locations and live the ultimate Canadian experience.

Want to be part of ensuring a great legacy for Canada and Canadians? Parks Canada is embarking on an unprecedented program of restoration work to heritage, visitor, water and highway assets located within our special places across Canada.

If you are interested in this opportunity, why not consider a career as a Visitor Services Attendant for the Parks Canada Agency?
We offer:
. Rewarding work in every corner of the country;
. Learning opportunities that promote individual and organizational excellence;
. An opportunity to experience our rich natural and cultural heritage first-hand;
. Employment with dedicated colleagues in a well-respected federal organization;
. An opportunity to connect with Canadians at their most valued natural and cultural treasures.

Intent of the process

This process is intended to fill existing vacancy(ies) and may be used to fill anticipated vacancy(ies) and/or used to create a pool of qualified candidates to staff similar positions with various tenures, security levels or linguistic profiles in same or other parts of the Yukon Field Unit.
Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum)

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or PSC approved alternatives or acceptable combination of education, training, experience or traditional knowledge relevant to position.

Note: Acceptable combination of education, training and experience:
Two years of secondary school or PSC approved alternatives; AND
• Successful completion of a minimum of one (1) course relevant to the duties of the position (e.g., courses taken through continuing education facilities, colleges, universities, professional or governmental organizations or employers including training provided by Aboriginal elders or group that may include but are not limited to courses in heritage interpretation, communications, public speaking, performing arts); AND
• A minimum of three (3) months experience working in the fields of education, interpretation, and/or outreach-communications.

Degree equivalency

Experience:
• Experience in paid or volunteer work that entailed direct contact and communication with the public
• Experience in delivering messages/information to groups in face-to-face situations with the purpose of education, engagement, entertainment and/or motivation
• Experience in sales related to cash handling

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Knowledge:
• Knowledge of Parks Canada and its mandate;
• General knowledge of Canada's natural and / or cultural heritage as it relates to Kluane National Park and Reserve;
• Knowledge of outdoor recreation and public safety issues as it relates to Kluane National Park and Reserve;

Abilities:
• Adaptability - Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups (Adapts to widely varied needs)
• Client Focus - Providing service excellence to internal and/or external client (Provides added value)
• Teamwork - Working collaboratively with others to achieve organizational goals (Proactively assists and involves others)
• Communication through Interpretation - Listening to others and communicating articulately to inform, influence and involve (Communicates complex messages)
• Communicates ideas and information in writing – Writing to ensure that information and messages are understood and have the desired impact

Personal Suitability:
• Sound judgment
• Personally connects with others
• Make things happen
• Demonstrate Integrity

The following may be applied / assessed at a later date (may be needed for the job)

• Experience travelling and/or working in the field in remote wilderness settings using a variety of backcountry equipment.

Operational Requirements:
The position may require the incumbent to:
• Work shiftwork, and/or weekends, and/or statutory holidays and provincial/territorial holidays;
• Wear a Parks Canada uniform as per the uniform policy
• Stand/walk for prolonged periods of time (for up to 9 hours a day and hiking up to 15 km a day with an elevation gain of 400 m);
• Work in varied weather conditions;
• Work from various work locations.

Conditions of employment

Reliability Status security clearance

• Possession of valid class 5 driver’s license;
• Possession of a valid Standard First Aid Certificate within one month of hire

Other information

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by EMAIL for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants MUST include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

A variety of assessment tools may be used in the assessment of candidates, such as: *written test, practical test, situational exercise, *oral interview, simulation, presentation, role play, work samples, performance appraisals, *reference checks, and/or personal knowledge on the part of board members. Some assessment tools may be administered electronically, others, in-person. (*indicates those tools that will most likely be used in this process.)

Candidates invited to the assessment stage will be required to provide ORIGINAL proof of their education credentials, i.e., their degree or official transcript. Failure to do so may result in you not being considered further in the selection process.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Janille Rafanan, Human Resources Advisor
janille.rafanan@pc.gc.ca

Apply online

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