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Support Assistant - City of Toronto - Toronto, ON

Job Classification Title SUPPORT ASSISTANT B Job ID # 2299752 X Division Public Health Section Child Health & Development Work Location 225 DUNCAN MILL RD Job Stream Admin/Clerical/Customer Service Job Type Part-time, Part-Time Salary/Rate $30.72 - $33.67 / Hour Hours of Work (bi-weekly) 70.00 Shift Information 2 days per week Affiliation L79 Unit B PT Number of Positions Open 1 Posting Date 12-Mar-2018 Closing Date 26-Mar-2018

Job Description

NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES:  If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a "Current Part-time employee" in the "Custom Information" section of your on-line application form, and provide your "Employee Number" in order to be considered for this job opportunity.  Please note that this is a part-time position working approximately 2 days a week. Major Responsibilities:  Responds to e-mails, telephone and in-person inquiries from staff, Council, the public, agencies and other levels of government regarding any Toronto Public Health programs or public health matter, utilizing in-depth knowledge of procedures, knowledgebase, policies, procedures, regulations and criteria. Operates office equipment and computers utilizing a variety of software packages such as MS Office Suite (i.e. Word, Excel, etc.) applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting. Performs varied administrative tasks involving the preparation, research, summary and reconciliation of data and the control and expedition of documents and data. Prepares and processes documents/statistical summaries/reports, etc. Assesses and analyzes data. Attends staff meetings as an active participant, taking and distributing meeting minutes. Checks work for accuracy and conformity with policies and procedures and corrects/resolves outstanding/incorrect items. Identifies issues and recommends solutions. Performs complex calculations. Coordinates, schedules and trains assigned staff. Assists in cross-training of new staff. Checks/verifies work of assigned staff. Operates office equipment and computers utilizing a variety of software packages, applying speed and skill. Prepares presentation material. Utilizes detailed layout and formatting. Maintains inventory of brochures and resources for distribution. Assists with special events or projects as required, including the updating of distribution lists and assembling of information kits and brochures. Reviews, accepts or rejects material/applications from the public, ensuring all criteria have been met. Maintains database for various records/documents including By-Laws. Inputs, updates and maintains data as it relates to the program area. Assists with workshop/training registrations, including the mail out and/or faxing of confirmation forms or materials. Obtains interpretative services for the general public, as required using the approved Language Line or staff interpreters. Coordinates meetings, events and schedules including booking of equipment.  Key Qualifications:  Your application must describe your qualifications as they relate to: Considerable customer service experience dealing directly with the public in an inbound, high volume call/contact centre environment. Considerable experience using Microsoft Office Suite (i.e. Microsoft Word, PowerPoint, Excel, Outlook) and the ability to utilize other software packages relevant to supporting Toronto Public Health. Considerable experience researching/extracting/interpreting information from various databases and software applications, including Internet search engines. Considerable experience with data entry and maintaining large multi-screen databases and managing large volumes of information. You must also have: Highly developed interpersonal and customer service skills, including conflict resolution, problem solving, decision making and situational assessment. Ability to work with minimum supervision and to set priorities, plan and execute tasks, meet competing deadlines often within time restraints. Ability to retrieve, enter and update data accurately and maintain databases. Excellent verbal and written communication skills with the ability to respond to staff and public in a courteous, professional, efficient and effective manner. We thank all applicants and advise that only those selected for further consideration will be contacted. Communication:  Please note that we communicate to applicants via email. Therefore, please ensure that your email address is up to date in your TalentFlow account, and that you check your email regularly. Accommodation:  The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement. If you are an individual with a disability and you need accommodation in applying for this position, please email us at application.accommodation1@toronto.ca, quoting the job ID # 2299752 and the job classification title. If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. Apply

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