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Visitor Services Attendant - Parks Canada - Heron Bay (Ontario)

Reference number: CAP18J-014584-000076
Selection process number: 2018-PCA-PUK-T-RM-OC-03

Parks Canada - Pukaskwa National Park
Heron Bay (Ontario)
GS-MPS-04
Term employment from May to September 2018
$21.64 to $23.52 per hour (Under review) For further information on the organization, please visit Parks Canada
Closing date: 5 March 2018 - 23:59, Pacific Time
Who can apply: Persons residing or employed within a 400 kilometer radius of Heron Bay (ON), within Canadian territory

Apply online

Important messages

In accordance with obligations under the Robinson Superior Treaty Group Ministerial Commitments, preference will be given to applicants who are beneficiaries of this Agreement.

Duties

Provide visitor services and revenue collection at entrance gateways, information/visitor centres, campgrounds, kiosks and on park area grounds to enhance the visitor experience.

Work environment

Located in northern Ontario, Pukaskwa National Park is a vast, wild, natural playground found on the edge of the world’s largest freshwater lake. At over 1800 km2 in size, it is a place where powerful waves collide with rugged, towering coastlines; a place of endless sunsets over sandy driftwood beaches. A place where everyone can catch a glimpse of the rich traditions, values and contemporary life of the Anishinaabe, the local Indigenous people. Pukaskwa National Park is a place where Lake Superior’s untouched beauty can be seen, experienced and remembered by all who visit. Consider contributing to this fun, dynamic, innovative environment, by joining our team!

Intent of the process

This process may be used to create a list of qualified candidates to staff similar positions with various tenures ( permanent or temporary vacancies), security levels or linguistic profiles in same or other parts of the country.
Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum) "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter. Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application. Normally, applicants will not be solicited for incomplete or possible missing information."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

Experience in interacting with the public in a reception/orientation capacity
Experience in anticipating/meeting public needs, and resolving complaints, anticipating/detecting incidents and finding solutions
Experience in handling cash and operating point of sales
Experience in maintenance of facilities

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Knowledge of Parks Canada operations and the natural and cultural history of Pukaskwa National Park
Knowledge of services, programs, visitor services operations and fees of Pukaskwa National Park
Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and register reservations
General knowledge of visitor experience prevention guidelines

Attention to Detail - Working in a conscientious, consistent and thorough manner
Client Focus - Providing service excellence to internal and/or external client
Concern for Safety - Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others
Decision Making - Making decisions involving various levels of risk and ambiguity
Enforcement - Understanding and applying enforcement policies to detect violations of legislation, identify conditions and/ or persons responsible, and take appropriate action
Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise
Interactive Communication - Listening to others and communicating articulately, fostering open communication
Problem Solving- Identifying problems and the solutions to them

Shares our vision
Makes things happen
Exercises sound judgment
Personally connects with people
Communicates effectively
Takes responsibility
Knowing yourself
Demonstrates integrity
Strives for excellence

The following may be applied / assessed at a later date (may be needed for the job)

Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds
Be exposed to variable weather conditions
Be exposed to noxious odours from exhaust fumes and cleaning products; exposure to dust and wet conditions.
May be exposed to risk of minor injury when performing cleaning and maintenance activities
Occasionally demonstrate tasks to others
Wear a Parks Canada uniform and abide uniform policy
Work shift work, and/or evenings, and/or weekends and/or statutory holidays and/or provincial/territorial holidays
Understand that living accommodations are not provided;
Have their own transportation to and from the workplace (transportation is not provided);

Conditions of employment

Reliability Status security clearance

Possess and maintain a valid Class G driver’s license

Other information

Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience criteria listed in the Statement of Qualifications (see below). Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter.

Failure to clearly demonstrate in your cover letter how you meet the Education and Experience factors found on the Statement of Qualifications (see below), may result in the rejection of your application.

Normally, applicants will not be solicited for incomplete or possible missing information.
Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.
Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Angel Gledhill, Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
Persons are entitled to participate in the appointment process in the official language of their choice.
We thank all those who apply. Only those selected for further consideration will be contacted
Travel cost for individuals who are not Federal Public Servants will not be covered.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Serafina Orcoyen, Visitor Experience Team Leader
serafina.orcoyen@pc.gc.ca

Apply online

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