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Visitor Services Attendant - Parks Canada - Jasper National Park of Canada (Alberta)

Reference number: CAP18J-015633-000114
Selection process number: 2018-PKS-JNP-ER-002

Parks Canada
Jasper National Park of Canada (Alberta)
GS-MPS-04 - Visitor Services Attendant II
Anticipatory, Summer 2018
$21.64 to $23.52 per hour (Currently under review) Be part of an inspiring team in Jasper National Park of Canada
Closing date: 29 January 2018 - 23:59, Pacific Time
Who can apply: Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Apply online

Important messages

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

- Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results.
- For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.

Duties

Visitor Services Attendants - Campgrounds and Gates
• Visitor services and revenue collection at entrance gateways, and campgrounds to enhance the visitor experience.

Visitor Services Attendants - Information Centres
• Visitor services and revenue collection at information/visitor centres to enhance the visitor experience, which includes providing comprehensive information to the visiting public on a wide variety of topics including: campgrounds, picnic areas, roads, trails, points of interest, weather, safety, park features and history (natural and cultural), wilderness travel, wildlife, park regulations and policies, commercial accommodation and attractions; selling park use permits, wilderness passes and fishing licences, and properly accounting for revenue received; providing current and relevant data to the Public Safety Team via the backcountry reservation / search system; responding to e-mail and phone enquiries from the public and the national office webmaster that are related to visitor experiences; contributing information to park publications and web information.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada’s outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada. Summer in Jasper National Park is a busy time and Visitor Services Attendants are expected to work with various teams to ensure delivery of professional and friendly quality visitor experiences.

Commuting assistance is available from Hinton.

Intent of the process

This process is intended to fill anticipated vacancies with the same work description, language requirements and various tenures (temporary, full-time, part-time).
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum) "Applicants must clearly demonstrate in their cover letter how they meet the Education and Experience factors listed in the Essential Qualifications. Applicants must list both of these factors in their cover letter, and then write one or two paragraphs for each demonstrating how they meet these factors by providing concrete examples. Please note that it is not sufficient to only state that these factors are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the cover letter"

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of secondary school according to provincial standards or/an acceptable combination of education, training and experience.

Degree equivalency

Experience:
• Experience in interacting with the public in a reception/orientation capacity;
• Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions;
• Experience in handling cash and operating point of sales.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Additional Experience:
• Experience in maintaining/restocking supplies and equipment;
• Experience in the maintenance of facilities.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential or Bilingual Imperative (--B/--B)

Information on language requirements

Knowledge:
• Knowledge of services, programs and fees of Jasper National Park;
• Knowledge of the operation of automated cash and related computerized applications used to provide cashier services, prepare sales reports, compile statistics and registered reservations.

Abilities:
• Client Focus – Providing service excellence to internal and/or external client;
• Attention to Detail – Working in a conscientious, consistent and thorough manner;
• Teamwork - Working collaboratively with others to achieve organizational goals;
• Problem Solving– Identifying problems and the solutions to them.

Personal Suitability / Leadership Attributes:
• Exercises sound judgment;
• Communicates effectively;
• Takes responsibility.

The following may be applied / assessed at a later date (may be needed for the job)

Additional Knowledge:
• Knowledge of Parks Canada operations and the natural and cultural history of Jasper National Park.

Additional Abilities:
• Concern for Safety – Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others;
• Decision Making – Making decisions involving various levels of risk and ambiguity.

Operational Requirements:
The position requires the incumbent to:
• Make moderate physical effort to sit and stand for prolonged periods and/or to clean facilities/grounds;
• Be exposed to variable weather conditions;
• Be exposed to noxious odours from car fumes; to dust, cleaning products and wet conditions;
• Be exposed to minor injury when performing cleaning and maintenance activities;
• Occasionally demonstrate tasks to others.

Conditions of employment

Reliability Status security clearance

Possession and maintenance of a valid Class 5 driver's license

Other information

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.
The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.
In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.
Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.
Tips for applicants:
• Please provide complete and thorough details of your education and experience.
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Nicole LeBlanc, A/Human Resources Manager if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Joe Polisuk, Campgrounds and Gates	Gloria Keyes- Brady, Information Centres
joe.polisuk@pc.gc.ca	gloria.keyes-brady@pc.gc.ca

Apply online

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