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INTAKE WORKER - Ministry of Community and Social Services - Toronto, ON

Organization:

Ministry of Community and Social Services

Division:

Family Responsibility Office

City:

Toronto

Job Term:

3 Permanent, 4 Temporary

Job Code:

08OAD - Office Administration 08

Salary:

$23.10 - $26.86 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Understanding the job ad - definitions

Posting Status:

Open

Job ID:

118114

Apply Online
View Job Description

Are you passionate about building a positive client service relationship? Do you excel at using your customer service, problem solving, analytical, and communication skills in a team setting? Are you open to change and developing your professional growth in a fast-paced and challenging work environment, then a career as an Intake Worker at the Family Responsibility Office may be for you!

What can I expect to do in this role?

• Review, prioritize and register incoming family support related correspondence, court orders, program materials, and other legal documents
• Scan, index, and photocopy materials
• Prepare outgoing mail and maintain manual and computerized filing systems, records, and reports
• Prepare and process documents for legal matters and hearings

How do I qualify?

Mandatory

• For bilingual position, proficiency in oral and written French at an advanced level

Technical Knowledge

• You have the ability to work with and apply legislation, policies, procedures, and guidelines
• You are able to acquire knowledge of the Family Responsibility and Support Arrears Enforcement Act

Analytical, Reasoning, and Problem-Solving Skills

• You can review, assess and determine needed action on a range or program documents in accordance with established standards and guidelines
• You can maintain an accurate file record for litigation purposes

Organizational and Administrative Skills

• You can prioritize, review, and process a high volume of documents within tight deadlines

Communication and Interpersonal Skills

• You can explain detailed information related to legal and program documents to staff, courts, and lawyers
• You can tactfully respond to sensitive issues while maintaining confidentiality

Computer Skills

• You are proficient with computer software applications to enter and update data, draft correspondence, prepare statistical reports and spreadsheets
• You can operate office equipment including photocopiers, printers, and fax machines

Additional Information:

Address:

• 1 Bilingual Permanent, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
• 2 Permanent, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
• 2 Temporary, duration up to 6 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement
• 2 Temporary, duration up to 9 months, 125 Sir William Hearst Ave, Toronto, Toronto Region, General Screening Requirement

Compensation Group:

Ontario Public Service Employees Union

Understanding the job ad - definitions

Schedule:

3.7

Category:

Administrative and Support Services

Posted on:

Friday, January 26, 2018

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service Employment Screening Checks Policy, the top candidate(s) may be required to undergo a security screening check. Please refer to the Additional Information / Address section above to determine the screening checks that are required for this position.
  
  You will be responsible for obtaining the criminal record check at your own expense and provide it, along with your written consent, to the Transition and Security Office (TSO), HR Service Delivery Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional screening checks as indicated in the Additional Information / Address section above that were not obtained directly by you. (Note: If a Vulnerable Sector Screening/Check is required, it must also be obtained in person at your local police service.)
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Screening check records will be maintained by the TSO and kept strictly confidential.
• W-CS-118114/18(2)

How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the job description to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Remember: The deadline to apply is Friday, February 9, 2018 11:59 pm EST. Late applications will not be accepted.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Apply

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