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Customer Service Supervisor (Kingston, Jamaica) - Companies Office of Jamaica

Companies Office Of Jamaica

Protection, Freedom, Commerce

VACANCY

Customer Service Supervisor

Responsibilities Include:

• Examining documents being submitted and advising customers of completeness or any corrections to be made.
• Writing memorandum indicating amendments to be made to documents.
• Assisting customers in completing registration forms and other documents and arranging for public searches.
• Handing customers' complaints.
• Administering customer questionnaires, surveys, and polls.
• Maintaining a record of customers' enquiries and documents received and collating for monthly report.
• Coordinating and supervising the work of reporting staff to meet agreed performance targets and standards.
• Contributing to the development of the corporate plan and budget to ensure the department targets and objectives are reflected.
• Assisting to develop and review department policies.
• Preparing performance reports.

Academically, Applicants Should Have:

• Bachelors degree in Business Administration/Public Administration.
• Paralegal Certification (An Asset)
• Training in Supervisory Management.

Experiential, Applicants Should Have:

• At least three (3) years customer service experience in a medium sized organization.
• At least one (1) year supervisory management experience.

Required Skills:

• Exceptional interpersonal skills.
• Demonstrated ability to lead and motivate staff.
• Strong communication skills.
• Good problem solving skills.
• Solid supervisory management skills.
• Working knowledge of relevant computer applications.
• High professional and ethical standards.

The Director: HRM and A 

Companies Office of Jamaica

1 Grenada Way

Kingston 5.

And sent by email only to hr@orcjamaica.com to Teach

no later than Tuesday, December 19, 2017. 

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