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Customer Service Representative (GMG/AM 2) - University Council of Jamaica

To provide customer service support to customers and stakeholders, and assist with administrative functions. 

Key Responsibilities:

• Greets staff, visitors and/or clients and provide required assistance, or refer to proper source for assistance
• Types documents such as correspondence, memos, reports, etc.
• Provide back-up assistance for other clerical positions and perform routine office support duties
• Answers multi-line telephones, routes calls, takes messages and responds to or refer enquiries
• Record all incoming calls 
• Prepares customer service summary reports
• Records complaints/issues and refer to relevant Head of Unit
• Logs corresponding resolution to complaints
• Issues customer satisfaction questionnaires
• Disseminates brochures and pamphlets to external/internal customers
• Performs other related functions as directed by the Director, Communications and Public Education/Executive Director
• Work in conjunction with other units to resolve a variety of issues

Required 

•  Excellent customer service skills
• Confidentiality and integrity 
• Work under minimal supervision
• Proficient in the use of Microsoft Office applications

Qualifications and Experience

• Associates degree in Business Administration or related discipline
• Two (2) years experience in customer service

While we appreciate all applications, please note that only short-listed applicants will be contacted.

Interested persons should forward their applications and resumes no later than Friday, December 1, 2017 to:

Director, Human Resource and Administration

The University Council of Jamaica,

6b Oxford Road,

Kingston 5.

Email: jobs@ucj.org.jm

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