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Bilingual Visitor Services Attendant - Parks Canada Agency - Markham, Scarborough (Ontario)

Reference number: CAP17J-018848-000003
Selection process number: 2017-CAP-RNUP-T-RM-OC-046

Parks Canada Agency - Rouge National Urban Park Field Unit
Markham (Ontario), Scarborough (Ontario)
GS-MPS-04
Term (various lengths, May to November 2018)
$21.64 to $23.52 per hour (Salary under review) For further information on the organization, please visit Parks Canada Agency
Closing date: 14 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing or employed in the Greater Toronto Area, bounded in the West by and including Oakville, in the North by and including Alliston, and in the East by and including Bowmanville, who have a legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

Apply online

Duties

Greet visitors and provide information and orientation related to facilities, services, programs, features, regulations, safety precautions and protection objectives, in person, by phone or electronically. Schedule group and individual visits.

Respond to visitors' needs by providing advice, information and assistance on other national parks, historic sites and marine conservation areas in the surrounding area; respond to visitor complaints.

Register, issue licences/permits and refunds and sell products. Maintain cash balances, records and stock inventory; compile and record statistical data; complete forms, sales reports and bank deposits; and use a point-of-sale system/computer system.

Perform routine cleaning and maintenance of grounds and facilities, report supply deficiencies and maintenance requirements; may maintain equipment, such as audio-visual equipment.

Contribute to the visitor experience through the course of work; remain attentive to park conditions and environments to detect incidents and undesirable situations (e.g. inappropriate visitor behaviour, damage to heritage resources); report situations to park authorities (e.g. supervisor, higher level of prevention competence, park warden, police service of jurisdiction); advise visitors and assist with possible solutions (e.g. friendly reminders, formal notices); record and document incidents.

Work environment

Canada's first and only national urban park is right in your own backyard!

A rich assembly of natural, cultural and agricultural landscapes, Rouge National Urban Park is home to amazing biodiversity, some of the last remaining working farms in the Greater Toronto Area, Carolinian ecosystems, Toronto’s only campground, one of the region’s largest marshes, unspoiled beaches, amazing hiking opportunities, and human history dating back over 10,000 years, including some of Canada's oldest known Indigenous sites.

Once fully established, Rouge National Urban Park will be one of the largest and best protected urban parks of its kind in the world, spanning 79.1 square kilometres in the heart of Canada's largest and most diverse metropolitan area, overlapping the cities of Toronto, Markham and Pickering and the Township of Uxbridge.

Rouge National Urban Park (RNUP) is a new type of protected area in the Parks Canada family – a national urban park. While it shares many of the characteristics of other protected areas, the park has been specifically created because of its urban setting and its mix of natural, cultural and agricultural resources and landscapes. 20% of the Canadian population lives within one hour from the park.

Intent of the process

Term (various lengths, May to November 2018).

This process is intended to fill existing vacancies and may be used to fill anticipated vacancy(ies) with similar work descriptions and location(s).
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum) "It is your responsibility as a candidate to submit a résumé, covering letter and answers to the experience questions that clearly explain and substantiate, in detail, how you meet each of the merit criteria. Please note that stating simply that these qualifications have been met, listing past or current responsibilities, cutting and pasting from your résumé and/or using words such as "see résumé" does not represent adequate substantiation. Failure to provide a complete application, consisting of a detailed resumé, covering letter and complete answers to the experience questionnaire, may result in your application being rejected. Normally, applicants will not be solicited for incomplete or possible missing information."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Please complete the covering letter and questionnaire and demonstrate how your education and experience meets the following:

. A secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

. Experience providing services to visitors/clients in a public, tourism and/or parks environment.

. Experience in anticipating/meeting public needs, resolving complaints, anticipating/detecting incidents and finding solutions.

. Experience in handling cash and operating point of sale systems.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

. Knowledge of Parks Canada, Rouge National Urban Park and the Greater Toronto Area.

. Ability to interact with a wide variety of audiences.

. Ability to identify and take appropriate action to respond to visitor needs.

. Ability to identify potential hazards and take appropriate action to maintain a safe environment for staff and visitors.

. Ability to communicate effectively.

. Exercises sound judgment

. Personally connects with people

. Demonstrates integrity

Conditions of employment

Reliability Status security clearance

. Possession of a valid G driver's license OR personal mobility to the extent normally associated with the possession of a valid driver's license within the limits of the Treasury Board Policy.
. Possession of valid first aid and CPR certification.
. Willingness to work varied weather conditions and outdoors.
. Willingness to wear a Parks Canada uniform and abide by uniform policy.
. Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, as/when required.

Other information

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

A written exam may be administered.

Interviews will be conducted.

Reference checks may be sought.

Candidates will be required to successfully complete a second language evaluation.

Tips for applicants:
. Please provide complete and thorough details of your education and experience.
. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided. Failure to provide sufficient information may result in your application being screened out of the competition.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Persons who have a priority entitlement as defined by the Parks Canada Agency Priority Policy and Guidelines will be considered first.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Human Resources
rnup.hr@pc.gc.ca

Apply online

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