Medical Support Assistant - Department of Defense - Bethesda, MD

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Medical Support Assistant - Department of Defense - Bethesda, MD

  • Summary

    ATTENTION: Some of the hyperlinks within this Job Opportunity Announcement (JOA) have been updated and are available at the following website: http://ift.tt/2yzAXwn

    For this External JOA, please reference the documents in the above mentioned website titled: Applicant Checklist - (External); Transcripts and Certificates in Job Applications; and Employment of Federal Civilian Annuitants. In addition, the website for the OPM Career Transition Resources website is http://ift.tt/1hSwtUI.
    The Defense Health Agency, National Capital Region Medical Directorate (NCR-MD) is the future of Military Medicine- a partnership in World Class Medical Healthcare. The Walter Reed National Military Medical Center, the National Intrepid Center of Excellence (NICoE), Fort Belvoir Community Hospital, Dilorenzo Clinic and the Joint Pathology Center, provide world class medical services to the nation's service members and their families.

    About the Position:
    This position is located in the Department Pulmonology, Pulmonary Medicine for the Walter Reed National Military Medical Center, Bethesda, MD.
    The majority of work is performed in an office setting and requires some standing, ambulation, bending, and carrying of items such as training manuals. The position is required to sit for long periods of time at a computer terminal typing data while having face to face contact with patients and answering the telephone.
    Parking at WRNMMC is limited and by permit only. Commuting via mass transit is encouraged and in close proximity to the installation

    Who May Apply: U.S. Citizens
    Learn more about this agency

    Responsibilities

    This is a complex, demanding position, whose work involves a variety of clinic/unit receptionist and clerical procedures pertinent to provisions of medical and nursing care in the inpatient or outpatient setting (i.e., monitoring, scheduling and rescheduling patients for treatment, interviewing patients for appointments, referring and coordinating patient moves to other medical specialty clinics/units, initiating, assembling, and filing medical records, and providing information necessary to resolve complaints). These include, but are not limited to, providing initial contact with all health care providers and patients on the unit/clinic, the recording and reporting of patient information, relaying of calls and information requiring immediate attention of the staff, monitoring and scheduling appointments and recording workload, insuring the administrative maintenance and completeness of all medical documentation, records and reports and resolving informal complaints.

    Travel Required

    Not required
    Supervisory status
    No

    Who May Apply

    This job is open to…

    U.S. Citizens; Current Federal Employees; Status Candidates; VEOA; Individuals with Disabilities Questions? This job is open to 4 groups.
  • Job family (Series)

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