Front Office Agent (Montego Bay, Jamaica) - Digicel Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Front Office Agent (Montego Bay, Jamaica) - Digicel, we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

Judul : Front Office Agent (Montego Bay, Jamaica) - Digicel
link : Front Office Agent (Montego Bay, Jamaica) - Digicel

Front Office Agent (Montego Bay, Jamaica) - Digicel

Digicel Group is a total communications and entertainment provider with operations in 32 markets in the Caribbean, Central America and Asia Pacific. After 16 years of operation, total investment to date stands at over US$5 billion worldwide. The company is renowned for delivering best value, best service and best network.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad and Tobago which focus on educational, cultural and social development programmes.

The Digicel 2030 global transformation programme sees it promising customers a completely new communications and entertainment experience made possible by a more agile, customer-centric application of resources and investment.  
Digicel is one of the first communications and entertainment providers in the world to initiate a wide scale transformation agenda. The core elements of the Digicel 2030 transformation see it undertaking a complete re-design of the organisational structure; putting customers in control and making a commitment to deliver a superior superfast network experience. 
Visit www.digicelgroup.com for more information.

Job Title: Front Office Agent
Location: Montego Bay, Jamaica
Expected Starting Period: Third Quarter 2017

Summary/Objective: 
Provide world class customer service by analyzing and resolving customer queries in a timely and efficient manner (oral and written).
Resolve External Customers / Dealer complaints / Internal CC staff, queries and or other issues and concerns received at the Customer Care Front Office via walk-in customers, the telephone, post or electronic medium.
Evaluate and make recommendations to increase benefit for both customers and the organization.

Main Responsibilities 

• Resolve External Customers / Dealer complaints / Internal CC staff, queries and or other issues and concerns received at the Customer Care Front Office via walk-in customers, the telephone, post or electronic medium.
• Evaluate and make recommendations to increase benefit for both customers and the organization.
• Resolve customer queries:
• SIM Replacements
• Bill Payments
• GPRS Provisioning & laptops
• Blackberry Activation
• Postpaid Activations, Conversions & Termination
• Handset Technical Queries
• CDRS Requests
• Handset Repairs
• General company information
• Weekly report on activities- Completed by one agent

Qualifications:

• 5 CXC/CSEC/GCE O’levels (Grade I, II, III or A, B, C) or GED (minimum GPA 3.0) including English Language and Mathematics or a quantitative subject
• Certification in Public Speaking, Conflict Resolution and Negotiation Skills.
• Certification in Microsoft Office Suite
• Minimum 1 year experience as a Call Centre Agent
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Excellent written and verbal communication skills
• Strong Analytical Skills
• Time Management
• Ability to work in a team
• Experience in project management would be an asset
• Knowledge of a second language (Spanish, French etc) would be an asset

APPLY HERE

Such is the article Front Office Agent (Montego Bay, Jamaica) - Digicel

That's an article Front Office Agent (Montego Bay, Jamaica) - Digicel this time, hopefully it can benefit you all. well, see you in other article postings.

You are now reading the article Front Office Agent (Montego Bay, Jamaica) - Digicel with the link address https://americanworkerslooking.blogspot.com/2017/09/front-office-agent-montego-bay-jamaica.html

Tweet

Subscribe to receive free email updates: