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Customer Service Representative - Department of Defense - Indianapolis, IN

• Summary

  Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. We take pride in serving the men and women who defend America. DFAS is seeking goal-oriented people who like a challenge and care about serving our country. We offer rewarding careers in finance, accounting, information systems, contracting services, human resources, clerical work and many other areas.
  
  Vacancy Information: This position is located at DFAS Accounting Operations - Indianapolis.
  Learn more about this agency

  Responsibilities

  
  

  • Responds to phone calls and emails from customers who have a debt, including out of service members, civilians, and military retirees/annuitants to explain options for debt resolution, debt management rules and regulations.
  • Research and resolve debt cases related to a wide variety of situations including travel settlements, bankruptcies, payment plans, deceased member accounts, incarcerated member accounts, credit bureau reporting, customer locator functions, general account inquiries, lost payment research, debt protests, tax certificate and W-2 issues.
  • Coordinate with other Department of Defense (DoD) and Defense Finance and Accounting Service (DFAS) organizations and entities regarding customer debt situations.
  • Prepare and review payment plans involving reviewing financial information submitted by a customer (e.g. payment plan worksheets, bank statements and promissory notes).
  • Processes paperwork to create refunds and debt write-offs in an automated financial system.

  Travel Required

  Occasional travel - You may be expected to travel for this position.

  Supervisory status

  No

  Promotion Potential

  6

  Who May Apply

  This job is open to…

  All U.S. Citizens Questions? This job is open to 1 group.

• Job family (Series)

  0503 Financial Clerical And Assistance
• Help

  Requirements

  Conditions of Employment

  • Must be a U.S Citizen or National
  • Background Investigation
  • Registered for Selective Service (males born after 12-31-1959)
  • Suitable for federal employment
  • Obtain/Maintain Financial Management Certification

  Background or Security Investigation: This is a non-critical sensitive position. Employment in this position requires a background investigation which may delay your starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed or undisclosed background issues, the employment offer may be withdrawn. Individuals selected for this position are required to obtain and maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  

  Qualifications

  One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
  
  Specialized Experience is: applying regulations, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey information to customers and other interested parties; researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions; explaining pay, billing and other types of financial procedures; interpreting technical materials; conveying options and resolving problems within automated financial systems.
  
  Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

  Education

  SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: Six (6) months of graduate education may be substituted to meet the specialized experience requirement when education is directly related to the position being filled. Equivalent combinations of successfully completed education and experience may be used to meet total experience requirements.

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