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Judul : Telephone Operator - Department of Veterans Affairs - Fargo, ND
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Telephone Operator - Department of Veterans Affairs - Fargo, ND

Summary

About the Agency

OUR MISSION: To fulfill President Lincoln's promise: "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE"). America's Veterans need you!

Duties

This position will serve as a Telephone Operator for the Health Administration Service at the Fargo VA Health Care System (Medical Center).

Duties include:

• Operates a Digital Branch Exchange (DBX) console in conjunction with the station automatic exchange, establishes communications between Medical Center and the public;
• Receives and places local, long distance, FTS and international calls;
• Operates a paging system, public address system, and radio communications system;
• Addresses alarms (fire, Code Blue, behavioral emergencies, bomb threats, etc.) immediately;
• Interviews incoming calls to determine proper routing of the call;
• Maintains a log of all commercial long distance and collect calls charged to the Medical Center;
• Keeps current information regarding facility telephone numbers and maintains current list of pager numbers assigned to employees authorized pagers;
• Monitors several emergency alarms (e.g., pharmacy, boiler plant, intensive care unit, humidistat, phone system, elevators);
• Converses with all callers and visitors, directing to appropriate department/location/or service;
• Maintains lost and found items, recording items received and returned in a log book; and
• Performs all other duties as assigned.

Work Schedule: Full-Time; 7:00am to 3:00pm and 3:00pm to 11:00pm - works rotating shifts, weekends, and holidays.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

Supervisory Status

No

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• Must be a U.S. citizen
• Subject to a background/security investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• May be required to serve a probationary period.

Qualifications

To qualify for this position at the GS-4 grade level, applicants must meet one of the following:

Experience: One (1) year of progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience may include: working as a receptionist or telephone operator; obtaining the necessary information to direct calls appropriately; communicating effectively using clear enunciation; using a computer to provide clerical support; and working efficiently under pressure of time and stressful conditions. NOTE: Experience must be fully documented on your resume and must include job title, duties performed, month and year start/end dates AND hours worked per week. -OR-
Education (Transcript Required): You must have successfully completed two years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. -OR-
Combination (Transcript Required): You must possess equivalent combinations of successfully completed post-high school education and specialized experience as described above to meet total qualification requirements at the GS-4 grade level.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

• Clerical
• Technical Competence
• Telecommunications

IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ift.tt/1bgzbPg. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://ift.tt/1fo0xnu.
Physical Demands & Work Environment: The work is usually sedentary, but may involve some standing and walking to consult directories and manuals. Work involves making sound judgement when interacting with Veterans, families, professional staff, co-workers, outside agencies, etc, which at times may be distraught or abusive; and when operating the telephone system and multiple alarm systems that need to be addressed immediately and in accurate and reliable method.
The work is normally performed in a well lighted, temperature controlled room. Normal safety precautions are required.

Security Clearance

Other

Apply

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