Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS) Hello friend AMERICAN WORKERS LOOKING FOR JOBS, In the article you read this time with the title Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS), we have prepared this article well for you to read and take information in it. hopefully the contents of the post Article bank, Article contracting, Article health, Article lecturer, Article manufacturing, Article marketing, Article property, Article public, Article teachers, Article telecommunications,what we write can you understand. okay, happy reading.

Judul : Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS)
link : Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

HINDUJA GLOBAL SOLUTIONS (HGS)

12-14 Worthington Terrace, 

Kingston 5, 

Jamaica W.I.

The Team Leader is responsible to provide leadership and mentoring to Care Centre agents and ensure the smooth running of shifts

The Team Leader will assist the Operations Manager to manage agent performance, monitor attendance and punctuality, ensure that correct log in times and breaks are adhered to. The incumbent is also expected to engage in service delivery to the client and the customers with day to day duties including:

• Acting as liaison between Operations Manager and agents
• Handling escalated calls, complaints, questions, and queries as necessary.
• Monitoring queue and call volume real time to ensure appropriate metrics are met
• Monitoring Care Centre Agents attendance, adherence, utilization and other performance metrics ensuring that ≥ 95% of agents achieve and maintain standards
• Working to correct any personnel issues, and communicating results regularly to Operations Manager, along with any additional issues that require research
• Being accountable for their team’s performance in both statistical and quality metrics
• Communicating ongoing daily/weekly/monthly/yearly goals to team
• Working to develop their team members, acting as a coach, mentor, and subject matter expert to achieve high quality and productivity standards
• Documenting reports on each agent’s performance and targets as well as ensuring that they exceed the targets
• Tracking individual developmental needs and team development by quickly identifying performance issues, and creating action plans to address those issues
• Encouraging and rewarding good performance
• Keeping team communication current, and communicating changes as necessary
• Communicates the company’s purpose, core values, vision to the front employees 
• Carrying out team meetings and communicating details of meetings, requests and actions to Operations Manager

MINIMUM REQUIRED COMPETENCIES

• Excellent interpersonal and communication (oral and written) skills
• Effective communication skills
• Excellent problem solving skills
• Strong issue resolution skills
• High degree of conceptual  knowledge
• Detail-oriented and organized
• Excellent analytical and critical thinking abilities
• Aptitude for quickly learning and navigating new technology systems/applications
• Ability to work under  pressure, trouble-shoot, meet short- and long-term deadlines in a high volume, fast-pace work environment

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• First degree in Science, Economics, Accounting, Education,  Banking and Finance
• Minimum two years call center experience
• Proven leadership experience
• Knowledge of US health care and of US geography

APPLY HERE

Such is the article Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS)

That's an article Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS) this time, hopefully it can benefit you all. well, see you in other article postings.

You are now reading the article Team Leader (Kingston, Jamaica) - Hinduja Global Solutions (HGS) with the link address https://americanworkerslooking.blogspot.com/2017/08/team-leader-kingston-jamaica-hinduja.html

Tweet

Subscribe to receive free email updates: