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Judul : Program Support Assistant - Department of Veterans Affairs - Saint Louis, MO
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Program Support Assistant - Department of Veterans Affairs - Saint Louis, MO

Summary

About the Agency

Vacancy Identification Number (VIN) 10038361

Our Mission: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's veterans. How would you like to become a part of a team providing compassionate care to veterans?

The Veterans Benefits Administration (VBA) provides a variety of benefits and services to service members, veterans and their families. The VBA has been undergoing a major transformation that is people-centric, results-oriented and forward-looking, and which includes integration of solutions that will ensure total lifelong engagement with service members, veterans and their families.

Duties

This position is located in the Department of Veterans Affairs Liaison Records Management Center (RMC) located in St. Louis MO. As a
Program Support Assistantfor the Veteran Benefits Administration you will:

• Convert official military personnel folders (OMPFs) in NPRC's custody from a physical to a digital format for storage in the Veterans Benefits Management System (VBMS).
• Extract information about or from OMPFs and other complex records groups in NPRC's custody to support the Veterans Benefits Administration (VBA) in developing and ultimately adjudicating claims for Veteran entitlements such as disability or death compensation or pension, medical and dental treatment at VA facilities, education, life insurance, and burial.
• Investigates conflicting record information, apparent errors, or omissions of record and resolves discrepancies by preparation of a record of determination or other method.
• Rsponsible for possessing a working knowledge of rules, regulations and procedures that govern military personnel and medical folders.
• Assembles and summarizes data, background information, and other materials from publications and other sources.
• Distinguish between problems that can be resolved through routine procedures for those that require specialized response and/or attention of management and organize suspense's to meet deadlines.
• Evaluate information obtained and make a determination if facts are sufficient to make a reply. Posts clear and concise responses for more information in PIES when records cannot be identified; prepares referrals to Regional Office finance centers and Service Department Headquarters and posts located records in PIES.
• Review VBA program systems to ensure Veteran information is accurate in regards to military records and related systems of records.

Work Schedule: First Shift, 0730-1600; Alternate work schedules are available.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Supervisory Status

No

Promotion Potential

5

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

All U.S. Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.

Qualifications

Experience Required for GS-4: Applicants must have one year of general experience, defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

OR

Applicants may substitute education for the experience required.

GS-4:Two years above high school. This education must have been obtained in an accredited business, secretarial or technical school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

OR

Applicants may also combine education and experience to qualify at the GS-04 level. To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-04. For example, an applicant who has 30 semester hours of education, which is 50% of the required education, and has 6 months of general experience, would have the 1 year combination required for the position.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.



Experience Required for GS-5: Applicants must have one year of specialized experience, defined as work that involves researching multiple databases in order to respond to queries and requests for information via telephone and e-mail.

OR

Applicants may substitute education for the experience required.

GS-5: A bachelor's degree or four years (120 semester hours) leading to a bachelor's or equivalent.

OR

Applicants may also combine education and experience to qualify at the GS-05 level. To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 90 semester hours of education, which is 50% of the required education (the first 60 hours does not count), and has 6 months of general experience, would have the 1 year combination required for the position.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Only education or a degree recognized by the U.S. Department of Education from an accredited college, university, school, or institution may be used to qualify for Federal employment. You can verify your education here. If you are using foreign education to meet qualification requirements, you must include a Certificate of Foreign Equivalency with your transcript(s) in order to receive credit for that education.
Physical Requirements: The work is sedentary. Typically the employee may sit comfortably to do the work. However, there may be some walking, standing, bending or carrying of light items such as papers and books. No special physical demands are required to perform the work. The Department of Veterans Affairs provides reasonable accommodations for persons with disabilities.

Security Clearance

Public Trust - Background Investigation

Apply

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