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Customer Service Representative (Kingston, Jamaica) - Sarifa Insurance Brokers Ltd.

Operations - PL General Insurance, HQ
Job Responsibilities Include: 

• Building relationships with clients, probing to discover needs (asking questions and listening), closing sales for all lines (auto and home) and referring property, liability, pecuniary, life and health to our specialist agents, promptly. Calling prospects/clients to offer products and schedule/confirm appointments.
• Completion of appropriate documents i.e. cover notes, proposal questionnaires, invoices etc. in a timely manner
• Scanning, data entry and photocopying.
• Answering telephones promptly and responding to customer needs timely and efficiently.
• Responding to telephone, email and other queries promptly and efficiently.
• Maintaining daily follow up actions on broker system. 
• Attending and participating in training sessions and meetings.
• Review and preparation of renewal invitations.
• Making outgoing calls to clients to set appointments for reviews.
• Process in-bound correspondence within time frames required.
• Proactively identify and cross sell at every possible opportunity.
• Networking to build relationships with new clients.
• Any other duty which may be assigned.

Requirements & Qualifications

The ideal candidate should meet the following requirements:

• Graduate of a tertiary institution.
• Willing to enroll in introductory classes at the College of Insurance and Professional Studies (CIPS).
• High integrity, strong work ethic, team oriented, intelligent, energetic, committed to serving current client base while growing the brokers’ customer base.
• Must be able to demonstrate a comprehensive understanding of specific company products while matching customer needs.
• Must have a positive attitude!
• Strong communication and customer service skills.
• Excellent computer and typing skills.
• Must have a very good command of the English language.
• Great multi-task individual.
• Must be capable of working independently.
• Must be able to work Saturdays and extended hours if necessary.

SARIFA, Safe and Reliable Insurance For All, as the name suggests is a new and innovative broker which has leveraged technology to bring the very best insurance services to our customers. We are the first insurance broker to allow customers to secure multiple motor vehicle insurance quotations online and purchase the policy in less than 12 minutes. This technology has revolutionized the insurance industry in Jamaica and has provided customers the service they need at their convenience. Sarifa is the 2015 and 2016 winner of the service excellence awards from the PSOJ and JaCSA which represents our commitment in delivering exceptional customer service to our clients. Sarifa is also the recipient of the 2016 Young Entrepreneur award from the Jamaica Chamber of Commerce for its innovation in utilizing technology to disrupt the insurance industry in Jamaica.

If you want to be a part of this revolution, apply to this job post by August 15, 2017.

APPLY HERE

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