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CUSTOMER CARE REPRESENTATIVE (Montego Bay, Jamaica) - Conduent

CONDUENT

12m-18m Southern Cross Blvd., 

Montego Freeport, Montego Bay, 

Jamaica

http://www.conduent.com

CUSTOMER CARE REPRESENTATIVE POSITIONS AVAILABLE IN MONTEGO BAY, JAMAICA !

WE WILL CONSIDER YOU IF YOU HAVE A SCHOOL LEAVING CERTIFICATE

OR HEART LEVEL II CERTIFICATE!

NEW INCREASED BASE PAY !

Job Summary:

We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.

Customer Care Associates perform the following duties:

• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, training and assistance to lower level staff
• Provides assistance, training and troubleshooting support to lower level staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Prepares standard standard reports to track workload, response time and quality of input

Ideal candidates should possess the following skills/experience:

• At least a School Leaving Certificate at the Secondary level or Heart Level II certificate
• Flexibility to work any shift within a 24 hour period including weekends and holidays
• Ability to type at least 25 wpm
• Excellent customer service and communication skills (verbal & written)
• Excellent listening skills
• Excellent time management and prioritization skills
• Strong interpersonal skills at both an individual and team level Ability to handle multiple tasks, details and interruptions
• Adaptable and able to move with change while maintaining a positive attitude
• Attention to detail

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

 We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

 Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

Our employees enjoy:

• Compensation package inclusive of base plus incentive and shift differential for some shifts
• Convenient onsite clinic,7-days per week providing affordable healthcare access
• Free transportation service
• Paid Vacation
• Educational Assistance Program
• Free internet access
• Flexible shifts
• Career and Employee Development –Grow your career and earn possible promotions to Leadership positions and Operational roles in Information Technology, Human Resources, Accounts
• Stable environment with opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
• Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
• Active Sports Programs with vibrant  interdepartmental and business house competitions in basketball, football and netball

INTERESTED APPLICANTS MUST: 
be at least 18 years old, present a valid Government issued  Photo ID, Birth
Certificate,TRN, NIS,Original Proof of Qualifications.

**Candidates must have a clean Police Record*(Company-paid)

*May be subject to drug screening**

Deadline: August 19, 2017

Ref: CUSTOMER CARE AGENTS NEEDED IN MONTEGO BAY.

Email applications to: ConduentJamaicaHr@Conduent.com

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