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Sales Associate - Legislative Branch - Washington DC, DC

Summary

About the Agency

The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. Under the leadership of Stephen T. Ayers, FAIA, LEED AP, the roles and responsibilities of the Architect of the Capitol cover an expansive and diverse portfolio. The AOC is responsible for the maintenance, operation, development and preservation of 17.4 million square feet of buildings and more than 553 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. The AOC also provides professional expertise on the preservation of architectural and artistic elements entrusted to its care. Learn more at www.aoc.gov.

CORE VALUES:

The AOC prides itself on its Core Values of Teamwork, Integrity, Pride and Professionalism.

The PROFESSIONALISM and INTEGRITY of each AOC employee demonstrates our dedication to providing quality services and our commitments to holding ourselves to the highest standards.

We recognize that we do our best work through TEAMWORK, each of us lending our individual strengths and talents to the greater goal of the entire team. We respect each other and rely on each other in our efforts to make the AOC a center of excellence.

We take PRIDE in what we do and in the honor of serving Congress, the Supreme Court, and the American people each and every day. The U.S. Capitol and its stately dome have become the international symbols of our representative democracy. From its inception, the Capitol Visitor Center (CVC) was conceived as an extension of the Capitol that welcomes visitors to the seat of American government. Completed in 2008 after six years of construction, the CVC is the largest addition to the Capitol in the 220-year history of the building. The CVC encompasses 580,000 square feet and its footprint is larger than the footprint of the Capitol. The facility lies entirely below ground to respect the views to the Capitol and the historic Frederick Law Olmsted landscape that surrounds the building. The CVC is the new portal to the Capitol and welcomes approximately 2.5 million visitors annually.

Duties

The individual selected for this position will:

• Be required to work Saturdays and holidays due to the business needs of the Capitol Visitor Center.
• Greet and assist visitors by escorting them to displays, informing visitors about products, and suggesting product purchases. Maintain a high level of professionalism and customer service at all times with a wide and diverse public. Maintain courteous and helpful attitude at all times. Maintain situational awareness of customer needs and re-prioritizes appropriately to meet customer needs. Act with a sense of pride in fulfilling the mission, vision and objectives of the CVC.
• Demonstrate selling skills that inform, involve and inspire the visitor to achieve product purchases. Respond to visitor questions, complaints and concerns in a manner that provides positive resolution or offers appropriate guidance. Maintain deep knowledge about the CVC, the Capitol, and the surrounding D.C. area. Understand and communicate how CVC Gift Shop merchandise supports the CVC mission and relates to the various artifacts and exhibits in the CVC.
• Embrace quality control in daily activities, including in shop receiving, stocking, and recovery. Identify and communicate product requests and needs to Gift Shops management. Perform an extensive range of retail operational activities including cash handling, re-stocking, and visual presentations or recovery within the shops. Fully comply with all standard operating procedures. Keep funds secured at all times. Maintain appropriate levels of cash/change stocked in the individual drawer to expedite sales transactions. Coordinate with the management as necessary to manage cash levels.

Supervisory Status

No

Promotion Potential

05

Who May Apply

This job is open to…

Applications will be accepted from all U.S. Citizens. Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• You must be a U.S. Citizen.
• You must be able to pass a drug test.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at http://ift.tt/1dO9mm4.

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-05 grade level must have at least 52 weeks of specialized experience equivalent to the (GS-04) grade level in the Federal service.

Specialized experience for this position includes: (1) providing assistance to customers in a retail or hospitality environment; (2) being knowledgeable about store merchandise to assist customers; and (3) keeping a cash drawer in a retail or hospitality environment.
You may meet the basic qualification requirement if you possess equivalent combinations of education and experience as defined below.

Substitution of education for specialized experience: Successful completion of four years of full-time academic study above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

When combining education and specialized experience, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.
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Security Clearance

Not Applicable

Apply

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