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INFORMATION TECHNOLOGY SPECIALIST - Department of Veterans Affairs - San Diego, CA

Summary

Vacancy ID: 1983236 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans. The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to http://www.va.gov/jobs/

Duties

NOTE:  This position is a developmental position in the VA Technical Career Field Training Program and as such is managed with specific criteria associated with the position. The goal of the program is to prepare IT specialists for assignments nationally.  You will be subject to the following requirements listed below:
1.    As part of the VA's succession planning, the Technical Career Field (TCF) training program was created to ensure individuals are trained in critical areas that have current or predicted shortages. The program is nationally funded to include salary, benefits and training/travel dollars. At the time of acceptance into the TCF program, trainees will be asked to sign mobility, training, and service agreements. Relocation expenses for acceptance into the training program or for placement are not funded by the TCF program. Please keep in consideration, the training program is meant for those individuals who plan on staying with the VA a minimum of 3 years after completion of their training program.

2.    Although not guaranteed, with more than 150 freestanding facilities and hundreds of clinic locations, we will strive to place trainees in positions that will work for him/her and the needs of the VA.
This position is with the Department of Veterans Affairs Office of Information and Technology (Ol&T) and will be assigned to a pre-approved medical center, administrative office, field office, or support team. This is a centrally funded and organized developmental program specifically designed to prepare the trainee to assume the responsibilities of an Information Technology (IT) Specialist.

The trainee will perform work in computers, network components, peripheral equipment, software, firmware, data, customer support, and related resources. The work will involve the planning, installation, configuration, testing, implementation and support of the above components in support of the Department's architecture and business needs.
Work in Information Technology may be performed in any of the following specialty areas: Applications Software, Customer Support/Help Desk, Data Management, Internet, Network  Services/Administration, Operating Systems, Policy and Planning, Security, System  Administration and Systems Analysis.
Trainee assist in identifying problems, developing action plans to resolve problems and providing adequate support and training to end-users in all phases of computer activities. Participate in testing, installation, modification, and upgrades of systems and applications.
Work Schedule: Monday-Friday (8am 4:30pm)
Virtual:  No
Position Description Title/PD#: IT Specialist-14103-A
Relocation/Recruitment Incentives: No
Financial Disclosure Report: Not required
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-7. At the GS- 7 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

Travel Required

• Occasional Travel
• 10%

Relocation Authorized

• No

Who May Apply

This job is open to…

United States Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• You must be a U.S. citizen to apply for this job.
• You may be required to serve a probationary period.
• Background investigation may be required.
• Selective Service Registration is required for males born after 12/31/1959

Qualifications

BASIC QUALIFICATIONS REQUIREMENT
GS-07:  One (1) full year of graduate level education.  This education must demonstrate the competencies / knowledge, skills, and abilities necessary to do the work. (UNOFFICIAL TRANSCRIPTS REQUIRED) ~OR~

A credential that include Superior Academic Achievement (SAA) at the baccalaureate level in the coursework detailed above is fully qualifying. Applicants who wish to apply under this provision must submit proof from their educational institution that they meet one of the criteria listed below. To qualify for SAA, applicants must have completed all the requirements for a bachelor's degree as described above under "Basic Requirements" and meet one of the following:

1. A grade-point average of "B" (a GPA of 2.95 or higher out of a possible 4.0) for all completed undergraduate courses, or those completed in the last two years of undergraduate study.

2. A grade point average of "B+" (a GPA of 3.45 or higher out of a possible 4.0) for all courses in your major field of study, or those courses in your major completed in the last two years of undergraduate study.

3. Rank in the upper one-third of your class in the college, university or major subdivision.

4. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. (UNOFFICIAL TRANSCRIPTS REQUIRED) ~OR~

At least one year of work experience that shows all four (4) of the following competencies: 1) Attention to Detail -thorough when performing work and conscientious about attending to detail. 2) Customer Service - work with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.  At least one (1) year of specialized experience at the next lower grade level that include, but is not limited to: Application Software, Customer Support; Data Management, Internet, Network Service, Operating Systems, Internet, etc.

PHYSICAL REQUIREMENTS: The work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Work may require moderate physical activity associate with equipment repair and/or maintenance involving walking, stooping, climbing, and occasional lifting of computer equipment.  The physical demands may also include the ability to operate manual tools used in equipment repair.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://ift.tt/1dO9mm4.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).  Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.  You will receive credit for all qualifying experience, including volunteer experience.  
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://ift.tt/1fo0vM9. All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP) on the Occupational Questionnaire in the section provided. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days, you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference.
For more information on Veterans' Preference, please visit http://ift.tt/1hTPxOl.

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