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Contact Representative - Social Security Administration - Baltimore, MA

Summary

About the Agency

Do you have a desire to:

• help SSA manage its Social Security programs?
• analyze and solve problems?
• help and advise millions of retired and disabled individuals?
• work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Contact Representatives (Employer Reporting Technicians) contribute to the Agency's mission through direct and personal service to the public. This involves providing technical assistance and problem resolution service to employers (public and private), payroll service organizations, Internal Revenue Service, SSA regional and field offices, and other components within the Office of Central Operations involved in the combined annual wage reporting processes.

This position is located in the Office of Central Operations (OCO), Office of Earnings and International Operations (OEIO), Division of Earnings and Business Services (DEBS), Wabash Complex, 6100 Wabash Avenue, Baltimore, MD 21215.

This position is being filled on a full-time, permanent basis. The shift for this position is 10:30 A.M. TO 7:00 P.M, Monday through Friday.

This is a career-ladder position leading to the GS-7 grade level.

Duties

Employer Reporting Technicians (ERTs) provide assistance to employers/third parties regarding reporting requirements and in resolving systems, policy and technical problems in correcting and submitting reports. Additionally, the ERT investigates and resolves electronic and paper Annual Wage Reporting processing problems, and based upon the investigation, provides appropriate inquiries with the necessary information/clarifying instructions to ensure reports will process correctly. The policy and provisions that govern SSA's programs are extensive, complex and subject to frequent changes in the law. The ERT is required to refer to numerous sources of Agency information, including on-line technical manuals and locally prepared guidelines.

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

U.S. Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees are required to serve a 1 year probationary period
• Relocation expenses will not be paid
• Must pass Meet-and-Deal panel interview

Qualifications

All qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:

GS-5: Fifty-two weeks of full-time specialized experience performing all or most of the following tasks: (1) applying laws, rules or regulations, and written guidelines; (2) communicating orally, in order to provide information, assistance, or instructions to the general public; (3) writing correspondence in response to routine inquiries or requests for information; and (4) operating a personal computer or computer terminal (includes input, retrieval and editing files).

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

GS-5: Completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 earned semester hours or 45 earned quarter hours.

COMBINING EDUCATION AND EXPERIENCE:
Experience and education as described above may be combined to meet the minimum qualification requirements.

GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 semester or 90 quarter hours) is creditable toward meeting the minimum qualification requirements.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.


SELECTIVE PLACEMENT FACTOR:

Meet and Deal Panel Interview: Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

All qualification requirements must be met by the closing date of the announcement.

Security Clearance

Public Trust - Background Investigation

Apply

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