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Claims Assistant - Social Security Administration - Danville, VA

Summary

About the Agency

Do you have a desire to help SSA manage its Social Security programs?analyze and solve problems?
help and advise millions of retired and disabled individuals?
work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

This position is located in the Social Security Administration, Danville, Virginia district office located at 3295 US HWY 29, Danville, VA 24540.

NOTE: This position is being filled on a Full-Time, Permanent basis.

Additional selections may be made within six months from the closing date of this announcement.

This is not a career-ladder position, full performance GS-5

Duties

The Claims Assistant (OA) establishes and maintains files. Reviews systems data to determine appropriate corrective action. Receives incoming mail and phone calls. Answers routine questions and provides beneficiaries and others with general information or instructions regarding various Social Security program requirements. Uses computers to input data and create/edit standard letters, memoranda and reports.

Travel Required

• Not Required

Relocation Authorized

• No

Who May Apply

This job is open to…

US Citizens Questions? This job is open to 1 group.

Job Requirements

Key Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Background and/or security investigation required
• Job offers are contingent on background / security investigation results
• Selectees are required to serve a 1-year probationary period
• Relocation expenses will not be paid
• Selectees may be required to complete off-site training

Qualifications

For GS-5: One year of Specialized Experience equivalent to the GS-4 level. Specialized experience is work that involved performing office support functions such as working with files, receiving and processing incoming mail; answering routine questions and providing information or instructions in person or over the phone; using computers to create/edit standard letters, memoranda, reports, etc. Examples of positions where such experience could be gained include: secretary, general office clerk, procurement clerk, accounting clerk, etc.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

TYPING PROFICIENCY: Individuals who meet the experience requirements must be able to type 40 words per minute.


SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services

For GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor's degree. A bachelor's degree is fully qualifying for GS-5.

COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements. Only education in excess of the first 60 semester hours or 90 quarter hours beyond the second year leading to a bachelor's degree is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined. (Note: Combining education and experience may only be used for the GS-5 level.)

For information on substituting education for experience, visit http://ift.tt/2ojwPvm.
Note: If you are selected for the position, you must provide your official college transcripts prior to being appointed.
All qualification requirements must be met by the closing date of the announcement.

Note: You can copy and paste your existing resume into resume builder. Please review the Tips for Applying for additional guidance.

Security Clearance

Not Applicable

Apply

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