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Social Insurance Specialist - Social Security Administration - San Antonio, TX

Summary

Do you have a desire to:

• Help SSA manage its Social Security programs, analyze and solve problems?
• Advise millions of retired and disabled individuals?
• Work on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.
This position requires bilingual ability in ENGLISH and SPANISH.
This position is located in the SSA Field Office-San Antonio (South), TX.

NOTE: This position is being filled on a full-time, permanent basis.

This is a career-ladder position leading to the GS-11 grade level.

Duties

Claims Specialists conduct interviews to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, and health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and continuing claims for benefits and payments.

Travel Required

• Not Required

Relocation Authorized

• No

Job Requirements

Key Requirements

• U.S. Citizenship Required
• Selective Service Registration. See Other Information tab.
• Security and/or Background Investigation Required
• Selectees are required to serve a one year probationary period.
• Must pass Meet-and-Deal panel interview.
• Relocation expenses will not be paid.

Qualifications

All qualification requirements must be met by the closing date of the announcement.  This position requires bilingual ability in ENGLISH and SPANISH.

If you are using experience to qualify, you must have:

For GS-5:Three years of general experience that demonstrates the ability to 1) analyze problems to identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; and 3) communicate effectively orally and in writing. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

For GS-7: One (1) year of specialized experience assisting individuals in establishing their entitlement to receive benefits; or adjudicating, authorizing or reconsidering claims; representing benefit programs before the general public and providing information through the media; or evaluating benefit program operations to assess the integrity and quality; or interpreting program requirements and formulating policies, procedures and guidelines.

Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12 month period, you will be credited with 6 months of experience).

SUBSTITUTING EDUCATION:   If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education.  NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

For GS-5: A bachelor's degree OR completion of a full 4-year course of study in any field leading to a bachelor's degree OR a combination of post-high school education and the general experience described above. One year of study is defined as 30 semester hours or 45 quarter hours. (Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.)

For GS-7: One full year of graduate level education in a related field (one year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study) OR a combination of graduate level education and the specialized experience as described above OR a Bachelor's degree and superior academic achievement in a related field.

Superior academic achievement is based on:

• Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
• Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum; OR
• Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
• Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).

If you are claiming one full year (e.g., 18 semester, 27 quarter hours, etc.) of related graduate course work, you must provide proof. Examples of related graduate course work include Business Administration, Public Administration, and Social Work.

If you are selected for the position, you must provide your official college transcripts prior to being appointed.

SELECTIVE PLACEMENT FACTOR
Meet and Deal Panel Interview:  Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

Bilingual Certification Interview:  Applicants must have the ability to fluently speak English and Spanish. Applicants will be required to pass an interview designed to assess possession of this ability.

Security Clearance

Not Applicable

Apply

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