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INFORMATION TECHNOLOGY SPECIALIST - Department of Homeland Security - Laguna Niguel, CA

Summary

About the Agency

Customs & Border Protection (CBP): Securing America's Borders
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Discover a challenging and rewarding career with U.S. Customs and Border Protection (CBP), the sole organization responsible for securing the nation's borders. At CBP, we:

• Secure and facilitate trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws
• Screen passengers, vehicles, and shipments entering our country
• Seize illegal narcotics, vehicles, and agricultural products
• Prevent unauthorized entry into the country
• Rescue individuals who fall into dangerous conditions traversing our border

For more information about CBP's mission, activities, and careers see www.cbp.gov.

Joining Customs & Border Protection will allow you to use your expertise in IT principles, concepts and methods to support IT systems and services. Apply for this exciting opportunity to provide IT support that strengthens the Department's ability to perform homeland security functions. This position has a starting salary of $60,210 (GS-11 Step 01) with promotion potential to a GS-12.

Who May Apply:

• Open to all U.S. Citizens.
• View common definitions of terms in this announcement.

Organizational Location: Positions are with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information Technology in the following locations:

• El Centro, California
• Ferndale, Washington
• Grand Forks, North Dakota
• Laguna Niguel, California
• Pembina, North Dakota
• Portal, North Dakota
• Sweet Grass, Montana
• Whitefish, Montana
• Willcox, Arizona
• Yuma, Arizona

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Duties

In this IT Specialist (NETWORK) position you will become a key team member of Homeland Security professionals providing technology service, implementing projects and deploying systems to reduce downtime and maintain operational availability for CBP personnel worldwide. Typical work assignments include:

• Diagnosing and resolving problems in response to customer-reported incidents
• Installing, testing, configuring, integrating, troubleshooting, optimizing and maintaining customer hardware and software to maximize system availability and ensure efficient and effective sharing transmission of information
• Assisting in the installation and integration of system patches, repairs, updates, and enhancements to ensure the delivery of IT services
• Supporting system resources including performance, capacity, availability, serviceability, and recoverability to ensure the delivery of IT services
• Ensuring security compliance by reviewing network permissions and access to systems while providing account maintenance

Travel Required

• Occasional Travel
• Up to 25%

Relocation Authorized

• No

Job Requirements

Key Requirements

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for the last three (3) years (see "Qualifications")
• You may be required to pass a background investigation
• You must possess a valid state driver's license.

Qualifications

Experience
Basic Requirement - Individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Along with the four competencies listed above you must possess at least one (1) year of specialized experience described below to qualify based on experience.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include analyzing, planning, integrating and configuring network systems hardware and software installations consistent with existing or planned network infrastructure; diagnosing and resolving network problems; installing, testing, maintaining and upgrading network operating software systems; monitoring functionality, security and integrity of network services.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. Examples include providing advice and guidance on a wide range and variety of IT issues; adjusting, modifying and improving IT systems; and diagnosing and resolving problems in response to customer reported incidents involving different platforms, operating systems, applications and desktop configurations.

Substitution of Education for Experience:
GS-11: Successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, may be substituted for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. For this position a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.

There is no substitution of education for the GS-12 grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements, including education, subject to verification at any stage of the application process by 06/09/2017.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For more information visit this link.

Residency: If you are not currently a CBP employee, you must meet one or more of the following primary residency criteria for the last three years prior to applying to this announcement:

1. Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);
2. Worked for the United States government as an employee overseas in a federal or military capacity; or
3. Been a dependent of a United States federal or military employee serving overseas.

Exceptions may be granted if you provide complete state-side coverage information regarding participation in "Study Abroad" programs, overseas church missions, or state-side addresses of anyone who worked or studied with you overseas. You must provide information and related documentation at the time of application.

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. To be considered well qualified under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed in the "Required Documents" section of this announcement.

Overtime: This position may require uncontrollable, unscheduled overtime in excess of the 40-hour work week.

On call: This position may require the incumbent to be on call 24 hours per day, seven days per week.

Security Clearance: You may be required to obtain a Secret or higher level clearance for this position.

Passport: You may be required to obtain and maintain an official passport.

This position is covered under the bargaining unit.

Security Clearance

Public Trust - Background Investigation

Apply

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