Cashier/ Dispatcher (Trinidad & Tobago) - The Water Source Limited

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Cashier/ Dispatcher (Trinidad & Tobago) - The Water Source Limited

Location: St James or Woodbrook, North West 
Job Type: Full time 
Description

Job Summary - Cashier:   
The overall responsibility of the position is to assist customers, invoice sales, and balance payments received daily. It also includes responding to sales and billing related email and phone calls; analyzing and answering general questions regarding sales quotes and billing statements.

Branch: St. James
Applicants from the Northwest and North central regions preferred

Main functions:
  • Provide excellent customer service to patrons of the establishment.
  • Receive and disburse money into electronic cash register, processing credit or debit card transactions and validating cheques.
  • Invoice all sales and receipts according to Company policy.
  • Assist Customers with prices, quotations, product advice and recommendations.
  • Follow up with Customers regarding their pending order status and delivery / payment arrangements.
  • Demonstrate knowledge of our products and keeping abreast of new products, features, accessories, etc., and their benefits to customers.
  • Ensure that all outstanding monies are collected in a timely fashion.
  • Liaise with Rotoplastics Accounts Department regarding invoices, receipts & debt collections.
  • File and retrieve Invoices and Receipts when necessary.
  • Maintain stock relevant to particular duties – linx paper, plastic bags, toner, ink, cups etc.
  • Ensure that the Store is properly merchandised and kept clean and tidy.
  • Ensure that the Brochure Stand is always neat and replenished.
  • Perform other related duties as may be required by the Store Manager or Managing Director.


Customer Service  
  • Receive and document all customer product repair reports and/or complaints.
  • Coordinate with the Pump Technician on the installation and/or repairs of tanks, pumps, water heaters and related accessories.  
  • Coordinate product repairs between customers and Service Technician.
  • Coordinate product warranty replacements between customers and Service Technician. 
  • Maintain accurate records for ALL items replaced for customers under warranty 
  • Assist customers with product inquiries, prices, product advice and recommendations.
  • Prepare written quotations as necessary for product installations.
  • Prepare and maintain customer files: quotations, complaints and other related information.
  • Follow up and coordinate collection of Technician’s receivables.
  • Inform the office immediately of product failures or product quality issues in the field. 
Vehicle Care 
  • Regularly inspect the service vehicles for damages to the interior and exterior and fill out the inspection reports provided.
  • Ensure that vehicles are kept clean and reflect a professional image. 
  • Schedule preventative maintenance every 10,000 KM to include engine tune up, suspension checks, balance and alignment of all wheels. 
  • Keep accurate records for each vehicle’s service history and mileage to ensure that routine maintenance is up kept.  
  • Report any new damages immediately to the Store Supervisor.
  • Perform other related duties as may be required by the Store Supervisor
Deadline: July 13, 2017



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