Judul : Cashier/ Dispatcher (Trinidad & Tobago) - The Water Source Limited
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Cashier/ Dispatcher (Trinidad & Tobago) - The Water Source Limited
Location: St James or Woodbrook, North West
Job Type: Full time
Description
Job Summary - Cashier:
The overall responsibility of the position is to assist customers, invoice sales, and balance payments received daily. It also includes responding to sales and billing related email and phone calls; analyzing and answering general questions regarding sales quotes and billing statements.
Branch: St. James
Applicants from the Northwest and North central regions preferred
Main functions:
Customer Service
Job Type: Full time
Description
Job Summary - Cashier:
The overall responsibility of the position is to assist customers, invoice sales, and balance payments received daily. It also includes responding to sales and billing related email and phone calls; analyzing and answering general questions regarding sales quotes and billing statements.
Branch: St. James
Applicants from the Northwest and North central regions preferred
Main functions:
- Provide excellent customer service to patrons of the establishment.
- Receive and disburse money into electronic cash register, processing credit or debit card transactions and validating cheques.
- Invoice all sales and receipts according to Company policy.
- Assist Customers with prices, quotations, product advice and recommendations.
- Follow up with Customers regarding their pending order status and delivery / payment arrangements.
- Demonstrate knowledge of our products and keeping abreast of new products, features, accessories, etc., and their benefits to customers.
- Ensure that all outstanding monies are collected in a timely fashion.
- Liaise with Rotoplastics Accounts Department regarding invoices, receipts & debt collections.
- File and retrieve Invoices and Receipts when necessary.
- Maintain stock relevant to particular duties – linx paper, plastic bags, toner, ink, cups etc.
- Ensure that the Store is properly merchandised and kept clean and tidy.
- Ensure that the Brochure Stand is always neat and replenished.
- Perform other related duties as may be required by the Store Manager or Managing Director.
Customer Service
- Receive and document all customer product repair reports and/or complaints.
- Coordinate with the Pump Technician on the installation and/or repairs of tanks, pumps, water heaters and related accessories.
- Coordinate product repairs between customers and Service Technician.
- Coordinate product warranty replacements between customers and Service Technician.
- Maintain accurate records for ALL items replaced for customers under warranty
- Assist customers with product inquiries, prices, product advice and recommendations.
- Prepare written quotations as necessary for product installations.
- Prepare and maintain customer files: quotations, complaints and other related information.
- Follow up and coordinate collection of Technician’s receivables.
- Inform the office immediately of product failures or product quality issues in the field.
- Regularly inspect the service vehicles for damages to the interior and exterior and fill out the inspection reports provided.
- Ensure that vehicles are kept clean and reflect a professional image.
- Schedule preventative maintenance every 10,000 KM to include engine tune up, suspension checks, balance and alignment of all wheels.
- Keep accurate records for each vehicle’s service history and mileage to ensure that routine maintenance is up kept.
- Report any new damages immediately to the Store Supervisor.
- Perform other related duties as may be required by the Store Supervisor
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